2010 |
Livres |
Bastien Nivet La sécurité comme condition du politique? Le développement des politiques de sécurité et de défense de l’Union européenne: attentes, conditions d’émergence et questions en suspend Livre 2010. Résumé | Liens | BibTeX @book{Nivetbb,
title = {La sécurité comme condition du politique? Le développement des politiques de sécurité et de défense de l’Union européenne: attentes, conditions d’émergence et questions en suspend},
author = { Bastien Nivet},
editor = {L’Heuillet, Hélène and Zuppinger, Thibaud},
url = {http://www.implications-philosophiques.org/dossiers/securite/la-securite-comme-condition-du-politique/},
year = {2010},
date = {2010-05-25},
volume = {Sociétés contemporaines et sécurité},
series = {Implications philosophiques},
abstract = {La sécurité, entendue dans son acception internationale (concernant la scène mondiale et interétatique et non la sphère domestique et individuelle), a longtemps incarné la dépolitisation d’un projet européen pourtant éminemment politique dans ses ambitions et sa philosophie initiales. En développant, depuis le début des années 1990, une politique étrangère et de sécurité commune (PESC)[2] puis une politique européenne de sécurité et de défense (PESD)[3], les États membres de l’Union européenne (UE) démontrent-ils une prise de conscience partielle de ce paradoxe ? L’irruption de la sécurité et de la défense dans le champ des politiques européennes n’est en réalité pas autosuffisante comme « condition du politique » dans l’UE. Le caractère atypique des politiques dites de sécurité et de défense développées par l’UE en font des objets paradoxaux, échappant aux définitions classiques de la sécurité comme du politique...},
keywords = {},
pubstate = {published},
tppubtype = {book}
}
La sécurité, entendue dans son acception internationale (concernant la scène mondiale et interétatique et non la sphère domestique et individuelle), a longtemps incarné la dépolitisation d’un projet européen pourtant éminemment politique dans ses ambitions et sa philosophie initiales. En développant, depuis le début des années 1990, une politique étrangère et de sécurité commune (PESC)[2] puis une politique européenne de sécurité et de défense (PESD)[3], les États membres de l’Union européenne (UE) démontrent-ils une prise de conscience partielle de ce paradoxe ? L’irruption de la sécurité et de la défense dans le champ des politiques européennes n’est en réalité pas autosuffisante comme « condition du politique » dans l’UE. Le caractère atypique des politiques dites de sécurité et de défense développées par l’UE en font des objets paradoxaux, échappant aux définitions classiques de la sécurité comme du politique... |
Nathalie Dioudonnat 90 questions pour une recherche d’emploi gagnante Livre Les éditions Démos, 2010, ISBN: 2915647607. Résumé | Liens | BibTeX @book{Dioudonnat,
title = {90 questions pour une recherche d’emploi gagnante},
author = { Nathalie Dioudonnat},
url = {http://www.amazon.fr/questions-pour-recherche-demploi-gagnante/dp/2915647607},
isbn = {2915647607},
year = {2010},
date = {2010-03-01},
edition = {Les éditions Démos},
abstract = {Rechercher un emploi ressemble souvent à un parcours du combattant. Les jeunes arrivants sur le marché du travail, ceux qui sortent d'une longue période d'inactivité et, depuis quelques années, les personnes " débarquées " suite à la crise se retrouvent souvent démunis devant les nouvelles attentes des recruteurs. Face à un marché du travail de plus en plus complexe et concurrentiel, le demandeur d'emploi doit définir de façon pertinente son projet professionnel, améliorer ses outils de recherche, son CV et sa lettre de motivation. II deviendra alors imbattable aux entretiens de recrutement en face à face, au téléphone ou devant sa webcam. Les réponses à une annonce classique, sur le web, en candidature spontanée n'auront plus aucun secret pour lui et il utilisera efficacement son réseau relationnel. La négociation salariale, point ô combien important et si peu présent dans la littérature existante, ne sera plus un obstacle et son intégration dans l'entreprise, phase clé qu'il est impératif de réussir, ne fera plus l'ombre d'un doute. Nathalie Dioudonnat dresse ici un panorama exhaustif qui donne à tous les meilleures chances de trouver "le bon emploi pour la bonne personne ".},
keywords = {},
pubstate = {published},
tppubtype = {book}
}
Rechercher un emploi ressemble souvent à un parcours du combattant. Les jeunes arrivants sur le marché du travail, ceux qui sortent d'une longue période d'inactivité et, depuis quelques années, les personnes " débarquées " suite à la crise se retrouvent souvent démunis devant les nouvelles attentes des recruteurs. Face à un marché du travail de plus en plus complexe et concurrentiel, le demandeur d'emploi doit définir de façon pertinente son projet professionnel, améliorer ses outils de recherche, son CV et sa lettre de motivation. II deviendra alors imbattable aux entretiens de recrutement en face à face, au téléphone ou devant sa webcam. Les réponses à une annonce classique, sur le web, en candidature spontanée n'auront plus aucun secret pour lui et il utilisera efficacement son réseau relationnel. La négociation salariale, point ô combien important et si peu présent dans la littérature existante, ne sera plus un obstacle et son intégration dans l'entreprise, phase clé qu'il est impératif de réussir, ne fera plus l'ombre d'un doute. Nathalie Dioudonnat dresse ici un panorama exhaustif qui donne à tous les meilleures chances de trouver "le bon emploi pour la bonne personne ". |
Conférences |
bastien Nivet Par-delà la protection et l’adaptation, l’européanisation; signal de la redéfinition du politique dans la mondialisation » 5500 - 5599 Conférence Colloque Européanisation et Mondialisation organisé à la Maison des sciences de l’homme d’Aquitaine Université de Bordeaux (UMR5222), Bordeaux, France, 2010. Résumé | Liens | BibTeX @conference{Nivetbb,
title = {Par-delà la protection et l’adaptation, l’européanisation; signal de la redéfinition du politique dans la mondialisation »},
author = { bastien Nivet},
url = {http://www.afsp.info/congres2011/sectionsthematiques/st46/st46nivet.pdf},
year = {2010},
date = {2010-12-02},
publisher = {Université de Bordeaux (UMR5222)},
address = {Bordeaux, France},
organization = {Colloque Européanisation et Mondialisation organisé à la Maison des sciences de l’homme d’Aquitaine},
abstract = {The flexibility and adaptability of the concept of Europeanization have made it a seducing descriptive and analytical tool to account for the developments of security and defence policies at the European level since the end of the 1990s. Its theoretical and analytical contributions nevertheless present limits for the comprehension of the major processes at work within the framework of the Common Security and Defence Policy of (CESDP) of the European Union (EU). This contribution therefore proposes its critical reassessment around three hypothesis in particular. The first hypothesis is that of a double normalisation of the CESDP, which may turn it both as a European policy like the others in its daily practice, and to normalise the content of a so called security and defence policy. Second hypothesis, that of multiform re-nationalizations of the CESDP, allowing for example to study the multiplicity of channels of influences in the decision making of such a European policy – and in particular the influence of the Member States and other actors on “the Europeanization” of defence –, but also processes of non- or de-europeanization. Third hypothesis, that of a necessary critical rethinking of the concept of Europeanization so as to provide a better account of what escapes from it or resist to it.},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
The flexibility and adaptability of the concept of Europeanization have made it a seducing descriptive and analytical tool to account for the developments of security and defence policies at the European level since the end of the 1990s. Its theoretical and analytical contributions nevertheless present limits for the comprehension of the major processes at work within the framework of the Common Security and Defence Policy of (CESDP) of the European Union (EU). This contribution therefore proposes its critical reassessment around three hypothesis in particular. The first hypothesis is that of a double normalisation of the CESDP, which may turn it both as a European policy like the others in its daily practice, and to normalise the content of a so called security and defence policy. Second hypothesis, that of multiform re-nationalizations of the CESDP, allowing for example to study the multiplicity of channels of influences in the decision making of such a European policy – and in particular the influence of the Member States and other actors on “the Europeanization” of defence –, but also processes of non- or de-europeanization. Third hypothesis, that of a necessary critical rethinking of the concept of Europeanization so as to provide a better account of what escapes from it or resist to it. |
Marcelo Amaral; Marcos Lima; Lygia Magacho Towards a Quantitative Model for Maturity Assessment in Technology Parks 5500 - 5599 Conférence VIII Triple Helix Conference Madrid, Spain, 2010. BibTeX @conference{Limabb,
title = {Towards a Quantitative Model for Maturity Assessment in Technology Parks},
author = { Marcelo Amaral and Marcos Lima and Lygia Magacho},
year = {2010},
date = {2010-10-20},
address = {Madrid, Spain},
organization = {VIII Triple Helix Conference},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
|
Thierry Fabiani; Thérèse Albertini Le « Parler Courant Client » (PCC) : Une réponse à la diversité des attentes des TPE en marketing ? 5500 - 5599 Conférence Sixièmes rencontres internationales de l’université de corse Corte, France, 2010. BibTeX @conference{Fabianib,
title = {Le « Parler Courant Client » (PCC) : Une réponse à la diversité des attentes des TPE en marketing ?},
author = { Thierry Fabiani and Thérèse Albertini},
year = {2010},
date = {2010-09-30},
address = {Corte, France},
organization = {Sixièmes rencontres internationales de l’université de corse},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
|
Sofiane Achiche; Francesco Paolo Appio Fuzzy Decision Support in the Early Phases of the Fuzzy Front End of Innovation in Product Development 5500 - 5599 Conférence 30th ASME International Design Engineering Technical Conferences & Computers and Information in Engineering Conference, Montréal - Quebec, 2010. BibTeX @conference{Achiche2010,
title = {Fuzzy Decision Support in the Early Phases of the Fuzzy Front End of Innovation in Product Development},
author = {Sofiane Achiche and Francesco Paolo Appio},
year = {2010},
date = {2010-08-15},
booktitle = {30th ASME International Design Engineering Technical Conferences & Computers and Information in Engineering Conference},
address = {Montréal - Quebec},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
|
Hélène Peton; Antoine Blanc From micro level actions to deinstitutionalisation: the case of asbestos in France 5500 - 5599 Conférence EGOS Colloquium Lisbon, Portugal, 2010. Résumé | Liens | BibTeX @conference{Petonb,
title = {From micro level actions to deinstitutionalisation: the case of asbestos in France},
author = { Hélène Peton and Antoine Blanc},
url = {https://halshs.archives-ouvertes.fr/halshs-00672427},
year = {2010},
date = {2010-06-28},
address = {Lisbon, Portugal},
organization = {EGOS Colloquium},
abstract = {This study explores the deinstitutionalisation of asbestos in France from 1970 to 1997. While many institutional studies emphasize the role of external jolts or crisis to explain change and disruption, we focus the analysis on the succession of actions achieved by different individuals and organizations over a long period. In addition to this, we observe the macro-evolution of the regulative, normative and cognitive dimensions underlying the use of asbestos. Exploring the interaction between the macro and the micro levels, we attempt to identify some characteristics of actions which have the strongest potential of institutional disruption. Our findings illustrate that neutral actors play a very important role in this process. Besides, institutional efforts at a micro level are captured in momentums which have more impact on institutions. Centrality in the field does not appear as a significant factor of deinstitutionalisation and we show also that iterative-agency based actions also contribute to deinstitutionalization process.},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
This study explores the deinstitutionalisation of asbestos in France from 1970 to 1997. While many institutional studies emphasize the role of external jolts or crisis to explain change and disruption, we focus the analysis on the succession of actions achieved by different individuals and organizations over a long period. In addition to this, we observe the macro-evolution of the regulative, normative and cognitive dimensions underlying the use of asbestos. Exploring the interaction between the macro and the micro levels, we attempt to identify some characteristics of actions which have the strongest potential of institutional disruption. Our findings illustrate that neutral actors play a very important role in this process. Besides, institutional efforts at a micro level are captured in momentums which have more impact on institutions. Centrality in the field does not appear as a significant factor of deinstitutionalisation and we show also that iterative-agency based actions also contribute to deinstitutionalization process. |
Laila Namaci; Y. Benthaer Identifying factors for the successful adoption of e-business by SMEs in developing economies: the case of SMEs in Morocco 5500 - 5599 Conférence ISCB (international Council for Small Business) Cincinnati, USA, 2010. BibTeX @conference{Namacibb,
title = {Identifying factors for the successful adoption of e-business by SMEs in developing economies: the case of SMEs in Morocco},
author = { Laila Namaci and Y. Benthaer},
year = {2010},
date = {2010-06-01},
address = {Cincinnati, USA},
organization = {ISCB (international Council for Small Business)},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
|
Thierry Fabiani L’Audit de la « culture client » dans les PME 5500 - 5599 Conférence 12ème Université de Printemps de l’Institut d’Audit Social Kaslik Beyrouth, Lebanon, 2010. BibTeX @conference{Fabianibb,
title = {L’Audit de la « culture client » dans les PME},
author = { Thierry Fabiani},
year = {2010},
date = {2010-05-10},
address = {Kaslik Beyrouth, Lebanon},
organization = {12ème Université de Printemps de l’Institut d’Audit Social},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
|
Sylvie Matelly International Governance Innovation: Issues for 2010 Summits 5500 - 5599 Conférence Center for International Governance Innovation Waterloo, Belgium, 2010. BibTeX @conference{Matellybb,
title = {International Governance Innovation: Issues for 2010 Summits},
author = { Sylvie Matelly},
year = {2010},
date = {2010-05-03},
address = {Waterloo, Belgium},
organization = {Center for International Governance Innovation},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
|
Michel DALMAS L’incidence des types de buts et des valeurs sur le processus d’autodétermination des buts (SDT Theory) : une étude exploratoire 5500 - 5599 Conférence Colloque international de l'ACFAS - 78ème édition - Montréal CANADA 2010. Résumé | Liens | BibTeX @conference{DALMAS2010,
title = {L’incidence des types de buts et des valeurs sur le processus d’autodétermination des buts (SDT Theory) : une étude exploratoire},
author = { Michel DALMAS},
url = {https://mon-partage.fr/f/WCOgDJAa/},
year = {2010},
date = {2010-03-01},
organization = {Colloque international de l'ACFAS - 78ème édition - Montréal CANADA},
abstract = {Quels processus psychologiques peuvent-ils expliquer le manque de repères éthiques dans les affaires financières actuelles ?
Faut-il s’intéresser spécifiquement aux valeurs des jeunes salariés ? L’intérêt d’élargir la recherche à toutes les classes d’âge
est à la base de cette recherche exploratoire.
},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
Quels processus psychologiques peuvent-ils expliquer le manque de repères éthiques dans les affaires financières actuelles ?
Faut-il s’intéresser spécifiquement aux valeurs des jeunes salariés ? L’intérêt d’élargir la recherche à toutes les classes d’âge
est à la base de cette recherche exploratoire.
|
Laila Namaci; Thierry Fabiani Le Parler Client Accélérateur de Croissance : Cas des PME/PMI françaises 5500 - 5599 Conférence Colloque International sur la Construction de la Croissance des PME GREFSO, Marrakech, Morocco, 2010. BibTeX @conference{Namacibb,
title = {Le Parler Client Accélérateur de Croissance : Cas des PME/PMI françaises},
author = { Laila Namaci and Thierry Fabiani},
year = {2010},
date = {2010-03-01},
publisher = {GREFSO},
address = {Marrakech, Morocco},
organization = {Colloque International sur la Construction de la Croissance des PME},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
|
Jean-Etienne Carlotti; Isabelle Cristiani; Ahmed Ksaier Interdependence and Forecasting of S&P500, Oil, Euro/Dollar and 10Y U.S. T-Bond 5500 - 5599 Conférence Review of Economic and Business Studies, 2010 (6), 1st International Symposium in Computational Economics and Finance (ISCEF) Alexandru Ioan Cuza University, Faculty of Economics and Business Administration, Sousse, Tunisia, 2010. Résumé | Liens | BibTeX @conference{Carlottibb,
title = {Interdependence and Forecasting of S&P500, Oil, Euro/Dollar and 10Y U.S. T-Bond},
author = { Jean-Etienne Carlotti and Isabelle Cristiani and Ahmed Ksaier},
url = {https://ideas.repec.org/a/aic/revebs/y2010i6ksaiera.html},
year = {2010},
date = {2010-02-25},
booktitle = {Review of Economic and Business Studies},
volume = {2010},
number = {6},
pages = {145-166},
publisher = {Alexandru Ioan Cuza University, Faculty of Economics and Business Administration},
address = {Sousse, Tunisia},
organization = {1st International Symposium in Computational Economics and Finance (ISCEF)},
abstract = {We observe from the late 1990s an increasing phenomenon of volatility on these following markets: Oil (WTI price), Foreign Exchange (nominal Euro/Dollar), Stock Market (S&P 500 Index) and Bond market (U.S.10-Year). After seizing the concept of volatility and overcoming its first definition of risk measure, we have evaluated their interdependencies from a VAR model, we have investigated the presence of long memory phenomenon in these series and we have carried out their forecasted trajectories from FIGARCH model. This paper is presented as follows: Section 1 opens on a definition of the volatility, Section 2 examines the interdependence of the studied markets; Section 3 provides a FIGARCH model in order to capture the dynamics and predict future market volatilities changes and Section 4 concludes."},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
We observe from the late 1990s an increasing phenomenon of volatility on these following markets: Oil (WTI price), Foreign Exchange (nominal Euro/Dollar), Stock Market (S&P 500 Index) and Bond market (U.S.10-Year). After seizing the concept of volatility and overcoming its first definition of risk measure, we have evaluated their interdependencies from a VAR model, we have investigated the presence of long memory phenomenon in these series and we have carried out their forecasted trajectories from FIGARCH model. This paper is presented as follows: Section 1 opens on a definition of the volatility, Section 2 examines the interdependence of the studied markets; Section 3 provides a FIGARCH model in order to capture the dynamics and predict future market volatilities changes and Section 4 concludes." |
Najoua Elommal La satisfaction globale peut-elle être expliquée par les normes de MacNeil : Une étude empirique dans le secteur bancaire des particuliers 5500 - 5599 Conférence International Marketing Trends Congress Venice, Italy, 2010. Résumé | Liens | BibTeX @conference{Elommalbb,
title = {La satisfaction globale peut-elle être expliquée par les normes de MacNeil : Une étude empirique dans le secteur bancaire des particuliers},
author = { Najoua Elommal},
url = {http://www.marketing-trends-congress.com/archives/2010/Materiali/Paper/Fr/ElommalManita.pdf},
year = {2010},
date = {2010-01-21},
address = {Venice, Italy},
organization = {International Marketing Trends Congress},
abstract = {Joining between the fields of research on the norms and the satisfaction, this paper has for objective to study the link between the relation’s evaluation based on the norms and the global customer’s satisfaction. Through an empirical process, based on the method of the structural equations, and the studies carried out with particular customers of bank we demonstrated that the relational norms constitute real control levers of the global satisfaction.},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
Joining between the fields of research on the norms and the satisfaction, this paper has for objective to study the link between the relation’s evaluation based on the norms and the global customer’s satisfaction. Through an empirical process, based on the method of the structural equations, and the studies carried out with particular customers of bank we demonstrated that the relational norms constitute real control levers of the global satisfaction. |
Philippe Coffre Effectiveness affects sales behaviour 5500 - 5599 Conférence World Academy of Marketing and Management Oulu, Finland, 2010. BibTeX @conference{Coffrebb,
title = {Effectiveness affects sales behaviour},
author = { Philippe Coffre},
year = {2010},
date = {2010-01-01},
address = {Oulu, Finland},
organization = {World Academy of Marketing and Management},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
|
Book Chapters |
Marcos Lima; Y. Wanderley Perspectivas de uso da interface de análise PANTEON como Sistema de Suporte à interatividade colaborativa e ao raciocínio integrado em ambientes de aprendizagem Book Chapter Dans: EDUFBA, 2010. BibTeX @inbook{Limabb,
title = {Perspectivas de uso da interface de análise PANTEON como Sistema de Suporte à interatividade colaborativa e ao raciocínio integrado em ambientes de aprendizagem},
author = { Marcos Lima and Y. Wanderley},
year = {2010},
date = {2010-01-01},
edition = {EDUFBA},
keywords = {},
pubstate = {published},
tppubtype = {inbook}
}
|
Divers |
Thierry Fabiani; Marcos Lima CAS SCAGLIA : Torra, quand le produit devient destination (marketing identitaire) Divers 2010. Résumé | Liens | BibTeX @misc{Limabb,
title = {CAS SCAGLIA : Torra, quand le produit devient destination (marketing identitaire)},
author = { Thierry Fabiani and Marcos Lima},
editor = {CCMP},
url = {http://www.ccmp.fr/collection-ccmp/cas-scaglia-le-lancement-dune-biere-identitaire},
year = {2010},
date = {2010-01-01},
number = {M1696},
abstract = {Paul SCAGLIA, chef d'entreprise d'une PME Corse, spécialisée dans les boissons, est confronté à l'un des tournants de l'histoire de celle-ci.... Sur un marché de distribution de boissons (bière) en berne, cette PME se doit d'apporter une réponse face à une concurrence qui s'intensifie. Vous êtes le consultant qui a été sélectionné par Monsieur SCAGLIA. Il attend vos recommandations...Encourageriez-vous le chef d'entreprise à basculer dans l'univers industriel ? Si oui, auprès de quelles cibles et avec quelles offres ? Parmi les axes de travail, vous aurez à identifier les chiffres du marché de la consommation de bières en France et ses tendances clés. De même il vous est demandé une analyse des facteurs clés de réussite du marketing identitaire pour construire une offre adaptée qui saura repositionner l'entreprise Scaglia sur une croissance durable. En tant que conseil marketing vous êtes chargés de concevoir le lancement d'une nouvelle offre de boissons identitaires et ce afin de redresser la situation de l'entreprise. Pour ce faire outre la sélection de la cible vous serez amené(e) à concevoir un dispositif de marketing mix (communication, promotion notamment)...},
keywords = {},
pubstate = {published},
tppubtype = {misc}
}
Paul SCAGLIA, chef d'entreprise d'une PME Corse, spécialisée dans les boissons, est confronté à l'un des tournants de l'histoire de celle-ci.... Sur un marché de distribution de boissons (bière) en berne, cette PME se doit d'apporter une réponse face à une concurrence qui s'intensifie. Vous êtes le consultant qui a été sélectionné par Monsieur SCAGLIA. Il attend vos recommandations...Encourageriez-vous le chef d'entreprise à basculer dans l'univers industriel ? Si oui, auprès de quelles cibles et avec quelles offres ? Parmi les axes de travail, vous aurez à identifier les chiffres du marché de la consommation de bières en France et ses tendances clés. De même il vous est demandé une analyse des facteurs clés de réussite du marketing identitaire pour construire une offre adaptée qui saura repositionner l'entreprise Scaglia sur une croissance durable. En tant que conseil marketing vous êtes chargés de concevoir le lancement d'une nouvelle offre de boissons identitaires et ce afin de redresser la situation de l'entreprise. Pour ce faire outre la sélection de la cible vous serez amené(e) à concevoir un dispositif de marketing mix (communication, promotion notamment)... |
Thèses |
Francesco Paolo Appio Radical Innovations: Indicators, Origins, and Processes Thèse de doctorat 2010. Liens | BibTeX @phdthesis{Appio2010,
title = {Radical Innovations: Indicators, Origins, and Processes },
author = {Francesco Paolo Appio},
editor = {Scuola Superiore Sant'Anna, Pisa - Italy},
url = {http://www.phdmanagement.sssup.it/documenti/awarded/appio_thesis.pdf},
year = {2010},
date = {2010-10-29},
keywords = {},
pubstate = {published},
tppubtype = {phdthesis}
}
|
Dépubli |
Sylvie Matelly; Fabio Liberti; Jean-Pierre Maulny Pratiques communautaires internes de contrôle des exportations et des transferts intracommunautaires de produits de défense Dépubli 2010. Liens | BibTeX @unpublished{Matellybb,
title = {Pratiques communautaires internes de contrôle des exportations et des transferts intracommunautaires de produits de défense},
author = { Sylvie Matelly and Fabio Liberti and Jean-Pierre Maulny},
editor = {IRIS, Délégation aux affaires stratégiques, Ministère de la défense},
url = {http://www.defense.gouv.fr/content/download/104465/1019134/file/EPS2009_pratiques_communautaires.pdf},
year = {2010},
date = {2010-10-01},
keywords = {},
pubstate = {published},
tppubtype = {unpublished}
}
|
Sylvie Matelly Impact de la régulation ITAR (International Traffic in Arms Regulation) sur la politique d’acquisition et d’exportation française Dépubli 2010. BibTeX @unpublished{Matellybb,
title = {Impact de la régulation ITAR (International Traffic in Arms Regulation) sur la politique d’acquisition et d’exportation française},
author = { Sylvie Matelly},
year = {2010},
date = {2010-05-01},
keywords = {},
pubstate = {published},
tppubtype = {unpublished}
}
|
2009 |
Articles de journaux |
Benoit Aubert; Olivier Trendel; Daniel Ray The Unexpected Impact of User Manual at the Pre-purchase Stage on Product Evaluation and Purchase Intention: An Exploratory Study. Article de journal Dans: Advances in Consumer Research, 36 , p. 944-945, 2009. Résumé | Liens | BibTeX @article{aubert2009unexpected,
title = {The Unexpected Impact of User Manual at the Pre-purchase Stage on Product Evaluation and Purchase Intention: An Exploratory Study.},
author = {Benoit Aubert and Olivier Trendel and Daniel Ray},
editor = {Ann L. McGill and Sharon Shavitt},
url = {http://acrwebsite.org/volumes/14228/volumes/v36/NA-36
http://www.acrwebsite.org/volumes/v36/NAACR_vol36_67.pdf},
year = {2009},
date = {2009-01-01},
journal = {Advances in Consumer Research},
volume = {36},
pages = {944-945},
abstract = {In order to better understand capability and usability of a product, an increasing number of consumers read user manuals at the pre-purchase stage. The objective of this exploratory research is (i) to understand the impact of reading user manual at the pre-purchase stage on product evaluation and purchase intention and (ii) to investigate mediating and moderating effects. In an experiment, we found that user manual exposure may positively influence product evaluation and purchase intention, as long as the perceived pedagogical quality of the manual is high. User manual evoked usage vividness and perceived customer education are mediating this effect.
},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
In order to better understand capability and usability of a product, an increasing number of consumers read user manuals at the pre-purchase stage. The objective of this exploratory research is (i) to understand the impact of reading user manual at the pre-purchase stage on product evaluation and purchase intention and (ii) to investigate mediating and moderating effects. In an experiment, we found that user manual exposure may positively influence product evaluation and purchase intention, as long as the perceived pedagogical quality of the manual is high. User manual evoked usage vividness and perceived customer education are mediating this effect.
|
Nicholas Paparoidamis; Paolo Guenzi An empirical investigation into the impact of relationship selling and LMX on salespeople’s behaviours and sales effectiveness Article de journal Dans: European Journal of Marketing, 43 (7/8), p. 1053-1075, 2009, ISBN: 0309-0566. Résumé | Liens | BibTeX @article{paparoidamis_865e,
title = {An empirical investigation into the impact of relationship selling and LMX on salespeople’s behaviours and sales effectiveness},
author = {Nicholas Paparoidamis and Paolo Guenzi},
editor = {Emerald Group Publishing Limited },
doi = {/10.1108/03090560910961515},
isbn = {0309-0566},
year = {2009},
date = {2009-01-01},
journal = {European Journal of Marketing},
volume = {43},
number = {7/8},
pages = {1053-1075},
abstract = {This study aims to develop and test a model of relationship selling management. It seeks to examine the impact of leadership quality and relationship selling, as antecedents of salespeople's relational behaviours, on sales effectiveness.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
This study aims to develop and test a model of relationship selling management. It seeks to examine the impact of leadership quality and relationship selling, as antecedents of salespeople's relational behaviours, on sales effectiveness. |
Book Chapters |
Nicholas Paparoidamis; Ruben Chumpitaz Services Marketing: Reviewing Customer Satisfaction, Service Quality and Customer Loyalty Book Chapter Dans: David, Newlands; Hooper, Mark J (Ed.): p. 307-322, Gower Publishing, Gower House, 2009, ISBN: 978-0-566-08747-9. BibTeX @inbook{paparoidamis_865o,
title = {Services Marketing: Reviewing Customer Satisfaction, Service Quality and Customer Loyalty},
author = {Nicholas Paparoidamis and Ruben Chumpitaz},
editor = {Newlands David and Mark J. Hooper},
isbn = {978-0-566-08747-9},
year = {2009},
date = {2009-01-01},
pages = {307-322},
publisher = {Gower Publishing, Gower House},
keywords = {},
pubstate = {published},
tppubtype = {inbook}
}
|
Divers |
Nicholas Paparoidamis; Ruben Chumpitaz; Raluca Mogos STAN HOLLANDER AWARD FOR BEST RETAILING PAPER, Academy of Marketing Science Divers 2009. Résumé | BibTeX @misc{paparoidamis_865q,
title = {STAN HOLLANDER AWARD FOR BEST RETAILING PAPER, Academy of Marketing Science },
author = {Nicholas Paparoidamis and Ruben Chumpitaz and Raluca Mogos},
editor = {Academy of Marketing Science},
year = {2009},
date = {2009-01-01},
abstract = {Academy of Marketing Science},
keywords = {},
pubstate = {published},
tppubtype = {misc}
}
Academy of Marketing Science |
2008 |
Articles de journaux |
Benoit Aubert Toward a Better Understanding of the Effects of Customer Education on Usage Behavior and Satisfaction Article de journal Dans: British Food Journal, 107 (10/11), p. 823–41, 2008. Résumé | BibTeX @article{aubert2008toward,
title = {Toward a Better Understanding of the Effects of Customer Education on Usage Behavior and Satisfaction},
author = {Benoit Aubert},
year = {2008},
date = {2008-01-01},
journal = {British Food Journal},
volume = {107},
number = {10/11},
pages = {823--41},
abstract = {Despite the growing interest of consumer goods manufacturers for customer education and the recent awareness in marketing
literature of this concept (Mittal and Sawhney 2001; Hennig-Thurau et al. 2005), research on customer education remains scarce. This
work aims to understand the effects of customer education on the skills level, usage behavior and satisfaction of consumers.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Despite the growing interest of consumer goods manufacturers for customer education and the recent awareness in marketing
literature of this concept (Mittal and Sawhney 2001; Hennig-Thurau et al. 2005), research on customer education remains scarce. This
work aims to understand the effects of customer education on the skills level, usage behavior and satisfaction of consumers. |
2007 |
Articles de journaux |
Michel Dalmas Les méta modèles de la motivation au travail : constructions théoriques et propositions de recherche Article de journal Dans: Centre de Recherche et de Management 2007, on line., 2007. Résumé | Liens | BibTeX @article{Dalmas2007c,
title = {Les méta modèles de la motivation au travail : constructions théoriques et propositions de recherche },
author = {Michel Dalmas},
url = {https://www.researchgate.net/profile/Michel_Dalmas/publication/255623084_Les_meta-modeles_de_la_motivation_au_travail_Construction_theorique_et_propositions_de_recherche/links/58f9c60f4585152edece7441/Les-meta-modeles-de-la-motivation-au-travail-Construction-theorique-et-propositions-de-recherche.pdf},
year = {2007},
date = {2007-07-01},
journal = {Centre de Recherche et de Management 2007, on line.},
abstract = {Les modèles intégrateurs de la motiva
tion au travail ont pour
vocation de relier
des théories de la motivation, autrefois déve
loppées dans des contextes déterminés, sans
objectif d’explication globalisa
nte de l’homme au travail.
Comme le signale Roussel
(2000, p.16), les «
modèles théoriques intégrateurs qui
sont développés depuis quelques
années tentent de proposer un agencement c
ohérent des théories qui finalement se
complètent. Toutes s’orientent vers une analys
e de la motivation au travail qui renvoie à
celle de « la volonté de bien faire. Volition
et performance sont les deux variables qui
encadrent la « boite noire » de la motivation
».
Notre objectif est de présenter puis
de mettre en perspective ces différents
modèles intégrateurs. La taxonomie de Kanfer
(1990) reprend l’ensemble des théories
majeures de la motivation au travail. Concerna
nt les modèles intégrateurs de la motivation
au travail, elle propose troi
s critères de classement :
(1)
La recherche de complémentarité entre les théories en présence,
(2)
La recherche de convergence reliant des
théories jusqu’alors divergentes,
(3)
La recherche de globalisation articulant
des concepts autrefois concurrents.
Nous proposons dans cette note de suivre ce
tte classification, en
développant plus
précisément les modèles de Katzell et de
Thompson (1990), de Locke (1990), de Klein
(1989), de Kanfer et d’Ackerman (1989), de
Locke (1997, 2004), et de Meyer, Becker et
Vandenberghe (2004). },
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Les modèles intégrateurs de la motiva
tion au travail ont pour
vocation de relier
des théories de la motivation, autrefois déve
loppées dans des contextes déterminés, sans
objectif d’explication globalisa
nte de l’homme au travail.
Comme le signale Roussel
(2000, p.16), les «
modèles théoriques intégrateurs qui
sont développés depuis quelques
années tentent de proposer un agencement c
ohérent des théories qui finalement se
complètent. Toutes s’orientent vers une analys
e de la motivation au travail qui renvoie à
celle de « la volonté de bien faire. Volition
et performance sont les deux variables qui
encadrent la « boite noire » de la motivation
».
Notre objectif est de présenter puis
de mettre en perspective ces différents
modèles intégrateurs. La taxonomie de Kanfer
(1990) reprend l’ensemble des théories
majeures de la motivation au travail. Concerna
nt les modèles intégrateurs de la motivation
au travail, elle propose troi
s critères de classement :
(1)
La recherche de complémentarité entre les théories en présence,
(2)
La recherche de convergence reliant des
théories jusqu’alors divergentes,
(3)
La recherche de globalisation articulant
des concepts autrefois concurrents.
Nous proposons dans cette note de suivre ce
tte classification, en
développant plus
précisément les modèles de Katzell et de
Thompson (1990), de Locke (1990), de Klein
(1989), de Kanfer et d’Ackerman (1989), de
Locke (1997, 2004), et de Meyer, Becker et
Vandenberghe (2004). |
Philippe Silberzahn; Jean-Yves Prax; Bernard Buisson; Vincent Sincholle Innovations radicales : le pari de l'intrapreneuriat Article de journal Dans: L'Expansion Management Review, 2 (125), 2007. Liens | BibTeX @article{Silberzahn2007,
title = {Innovations radicales : le pari de l'intrapreneuriat},
author = { Philippe Silberzahn and Jean-Yves Prax and Bernard Buisson and Vincent Sincholle },
doi = {10.3917/emr.125.0066 },
year = {2007},
date = {2007-01-01},
journal = {L'Expansion Management Review},
volume = {2},
number = {125},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
|
Ruben Chumpitaz; Nicholas Paparoidamis Service quality, relationship satisfaction, trust, commitment, and business-to-business loyalty Article de journal Dans: European Journal of Marketing, 41 (7/8), p. 836-856, 2007, ISBN: 0309-0566. Résumé | Liens | BibTeX @article{paparoidamis_865f,
title = {Service quality, relationship satisfaction, trust, commitment, and business-to-business loyalty},
author = {Ruben Chumpitaz and Nicholas Paparoidamis},
doi = {/10.1108/03090560710752429},
isbn = {0309-0566},
year = {2007},
date = {2007-01-01},
journal = {European Journal of Marketing},
volume = {41},
number = {7/8},
pages = {836-856},
abstract = {he purpose of this study is to establish a theoretical basis for evaluating a strategic increase in customers' perceptions of service/product quality – specifically in terms of an increase in relationship quality and customer loyalty in a B2B environment – and to test this theoretical basis empirically.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
he purpose of this study is to establish a theoretical basis for evaluating a strategic increase in customers' perceptions of service/product quality – specifically in terms of an increase in relationship quality and customer loyalty in a B2B environment – and to test this theoretical basis empirically. |
Livres |
Béatrice Durand-Mégret Nathalie Van Laethem; Yvelyse Lebon « La boite à outils du responsable marketing » Livre 2007. BibTeX @book{Durand-Mégret2007,
title = {« La boite à outils du responsable marketing » },
author = {Béatrice Durand-Mégret Nathalie Van Laethem and Yvelyse Lebon},
editor = {Dunod},
year = {2007},
date = {2007-01-01},
keywords = {},
pubstate = {published},
tppubtype = {book}
}
|
Béatrice Durand-Mégret, Nathalie Vanlaethem; Yvelise Lebon « La boite à outils du responsable marketing » Livre 2007. BibTeX @book{Durand-Mégret2007b,
title = {« La boite à outils du responsable marketing » },
author = {Béatrice Durand-Mégret, Nathalie Vanlaethem and Yvelise Lebon},
editor = {Dunod},
year = {2007},
date = {2007-01-01},
keywords = {},
pubstate = {published},
tppubtype = {book}
}
|
Conférences |
Michel DALMAS L'étude du lien managérial par la fixation des objectifs et par la psychanalyse. Une grille possible par l'approche systémique 5500 - 5599 Conférence Colloque de l'I.S.E.O.R sur l'apport de la psychanalyse aux sciences de gestion 2007. Résumé | Liens | BibTeX @conference{DALMAS2017d,
title = {L'étude du lien managérial par la fixation des objectifs et par la psychanalyse. Une grille possible par l'approche systémique},
author = {Michel DALMAS},
url = {https://mon-partage.fr/f/y78POnQI/},
year = {2007},
date = {2007-04-13},
organization = {Colloque de l'I.S.E.O.R sur l'apport de la psychanalyse aux sciences de gestion},
abstract = {Le souci de soi, le souci des autres et la quête d’insouciance renvoient à l’existence de trois réalités inséparables, incontournables, mais faisant appel à des cadres explicatifs très différents. En relation interindividuelle et contractuelle établie avec son entourage, l’individu éprouve en effet le besoin du « lâcher prise », de la mise entre parenthèse de la relation, pour des motifs que nous tenterons de cerner dans ce papier. Dans l’optique de la mise en évidence de la relation managériale, nous ferons appel aux cadres conceptuels de la motivation au travail de Locke (1997), mais également de Becker, Meyer, et Vandenberghe (2004). L’apport psychanalytique et théorique du Moi constitué (Abraham et Torok, 1978) nous permettra de prolonger ces deux modèles. Dans un dernier temps, nous utiliserons le modèle de l’analyse systémique.},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
Le souci de soi, le souci des autres et la quête d’insouciance renvoient à l’existence de trois réalités inséparables, incontournables, mais faisant appel à des cadres explicatifs très différents. En relation interindividuelle et contractuelle établie avec son entourage, l’individu éprouve en effet le besoin du « lâcher prise », de la mise entre parenthèse de la relation, pour des motifs que nous tenterons de cerner dans ce papier. Dans l’optique de la mise en évidence de la relation managériale, nous ferons appel aux cadres conceptuels de la motivation au travail de Locke (1997), mais également de Becker, Meyer, et Vandenberghe (2004). L’apport psychanalytique et théorique du Moi constitué (Abraham et Torok, 1978) nous permettra de prolonger ces deux modèles. Dans un dernier temps, nous utiliserons le modèle de l’analyse systémique. |
Book Chapters |
Michel DALMAS et Patrice ROUSSEL Les modèles intégrateurs de la motivation au travail Book Chapter Dans: Boeck, Éditions De (Ed.): 3 , p. 235-251, Directeurs de publication Jacques Rojot, Patrice Roussel et Christian Vandenberghe, 2007. Résumé | Liens | BibTeX @inbook{etROUSSEL2007,
title = {Les modèles intégrateurs de la motivation au travail },
author = {Michel DALMAS et Patrice ROUSSEL},
editor = {Éditions De Boeck},
url = {http://www.deboecksuperieur.com/ouvrage/9782804159795-comportement-organisationnel-volume-3},
year = {2007},
date = {2007-12-10},
volume = {3},
pages = {235-251},
publisher = {Directeurs de publication Jacques Rojot, Patrice Roussel et Christian Vandenberghe},
abstract = {Analyse des méta modèles de la motivation au travail. },
keywords = {},
pubstate = {published},
tppubtype = {inbook}
}
Analyse des méta modèles de la motivation au travail. |
Michel DALMAS, Caroline MANVILLE, Didier NOTTAY Les courants théoriques de la motivation au travail Book Chapter Dans: Boeck, Éditions De (Ed.): (Ed.): 3 , p. 171-215, Directeurs de publication Jacques Rojot, Patrice Roussel et Christian Vandenberghe, 2007. Résumé | Liens | BibTeX @inbook{DALMAS2007,
title = {Les courants théoriques de la motivation au travail},
author = {Michel DALMAS, Caroline MANVILLE, Didier NOTTAY},
editor = {Boeck, Éditions De (Ed.):},
url = {http://www.deboecksuperieur.com/ouvrage/9782804159795-comportement-organisationnel-volume-3},
year = {2007},
date = {2007-12-10},
volume = {3},
pages = {171-215},
publisher = {Directeurs de publication Jacques Rojot, Patrice Roussel et Christian Vandenberghe},
abstract = {La motivation au travail et sa filiation historique et mangériale},
keywords = {},
pubstate = {published},
tppubtype = {inbook}
}
La motivation au travail et sa filiation historique et mangériale |
Thèses |
Benoit Aubert Customer education: definition, measures and effects on customer satisfaction Thèse de doctorat Newcastle University, 2007. Résumé | Liens | BibTeX @phdthesis{aubert2007customer,
title = {Customer education: definition, measures and effects on customer satisfaction},
author = {Benoit Aubert},
url = {http://hdl.handle.net/10443/248},
year = {2007},
date = {2007-01-01},
publisher = {Newcastle University},
school = {Newcastle University},
abstract = {Despite companies' growing interest for customer education (for instance: Nikon, Orange, Sony) and the recent awareness in marketing literature of this concept (Hennig-thurau et al., 2005), research on customer education remains relatively scarce. Thus, the present research study aims to contribute to the development of knowledge on customer education. More specifically, it endeavours to clarify the concept of customer education and to understand and measure its outcomes on customer satisfaction, a key indicator of corporate performance. To achieve this goal, a literature review was conducted in order to provide an original conceptualization of customer education and its outcomes. Then, a reliable and valid scale to measure customer education was developed. Finally, an experimental procedure based on hypothetic-deductive methodology was performed. A structural model was built that depicts the effects of customer education on customer satisfaction and tested a set of hypotheses covering the mediating and moderating effects. The experimental fieldwork was conducted in partnership with the digital camera manufacturer Nikon France, on a sample of 321 customers. Structural Equation Modelling was used to test the hypotheses. The results of this research were twofold. First, a 5-item original scale to measure customer education was developed. The psychometric qualities of this scale were shown, using Churchill's procedure (1979). Second, a model which details the relationships between customer education and customer satisfaction was proposed and validated. The existence of two mediating variables was unveiled: product usage and product-usage related knowledge and skills. The moderating role of customer expertise with a product category was also substantiated. Keywords: customer education, customer satisfaction, product usage, product usage related knowledge and skills.},
keywords = {},
pubstate = {published},
tppubtype = {phdthesis}
}
Despite companies' growing interest for customer education (for instance: Nikon, Orange, Sony) and the recent awareness in marketing literature of this concept (Hennig-thurau et al., 2005), research on customer education remains relatively scarce. Thus, the present research study aims to contribute to the development of knowledge on customer education. More specifically, it endeavours to clarify the concept of customer education and to understand and measure its outcomes on customer satisfaction, a key indicator of corporate performance. To achieve this goal, a literature review was conducted in order to provide an original conceptualization of customer education and its outcomes. Then, a reliable and valid scale to measure customer education was developed. Finally, an experimental procedure based on hypothetic-deductive methodology was performed. A structural model was built that depicts the effects of customer education on customer satisfaction and tested a set of hypotheses covering the mediating and moderating effects. The experimental fieldwork was conducted in partnership with the digital camera manufacturer Nikon France, on a sample of 321 customers. Structural Equation Modelling was used to test the hypotheses. The results of this research were twofold. First, a 5-item original scale to measure customer education was developed. The psychometric qualities of this scale were shown, using Churchill's procedure (1979). Second, a model which details the relationships between customer education and customer satisfaction was proposed and validated. The existence of two mediating variables was unveiled: product usage and product-usage related knowledge and skills. The moderating role of customer expertise with a product category was also substantiated. Keywords: customer education, customer satisfaction, product usage, product usage related knowledge and skills. |
2006 |
Book Chapters |
Nicholas Paparoidamis; Kristian Kerstens; Ruben Chumpitaz Performance in Marketing: From Uni – to Multi – Dimensional and From Function to Frontier Concepts Book Chapter Dans: Bauer, H; Staat, M; Hammerschmidt, M (Ed.): p. 3-30, Verlag Vahlen , 2006, ISBN: 978-3-8006-3285-5. BibTeX @inbook{paparoidamis_865n,
title = {Performance in Marketing: From Uni – to Multi – Dimensional and From Function to Frontier Concepts},
author = {Nicholas Paparoidamis and Kristian Kerstens and Ruben Chumpitaz},
editor = {H. Bauer and M. Staat and M. Hammerschmidt },
isbn = {978-3-8006-3285-5},
year = {2006},
date = {2006-01-01},
pages = {3-30},
publisher = {Verlag Vahlen },
keywords = {},
pubstate = {published},
tppubtype = {inbook}
}
|
2005 |
Articles de journaux |
Thorsten Hennig-Thurau; Peter C Honebein; Benoit Aubert Unlocking value through customer education Article de journal Dans: Marketing Theory and Applications, p. 136, 2005. BibTeX @article{hennig2005unlocking,
title = {Unlocking value through customer education},
author = {Thorsten Hennig-Thurau and Peter C Honebein and Benoit Aubert},
year = {2005},
date = {2005-01-01},
journal = {Marketing Theory and Applications},
pages = {136},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
|
Nicholas Paparoidamis Learning orientation and leadership quality Article de journal Dans: Management Decision, 43 (7/8), p. 1054-1063, 2005, ISBN: 0025-1747. Résumé | Liens | BibTeX @article{paparoidamis_865g,
title = {Learning orientation and leadership quality},
author = {Nicholas Paparoidamis},
doi = {10.1108/00251740510610053},
isbn = { 0025-1747},
year = {2005},
date = {2005-01-01},
journal = {Management Decision},
volume = {43},
number = {7/8},
pages = {1054-1063},
abstract = {Although sales managers influence to a great extent their salespeople's outcomes, research examining the impact of leadership effectiveness and learning orientation in the sales department is limited. As such, an investigation of the impact of sales managers' learning values and leadership – on the grounds of goal‐setting and leader‐member exchange (LMX) theories – on salespeople's goal orientation and performance is warranted. This paper aims to investigate these issues.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Although sales managers influence to a great extent their salespeople's outcomes, research examining the impact of leadership effectiveness and learning orientation in the sales department is limited. As such, an investigation of the impact of sales managers' learning values and leadership – on the grounds of goal‐setting and leader‐member exchange (LMX) theories – on salespeople's goal orientation and performance is warranted. This paper aims to investigate these issues. |
2004 |
Articles de journaux |
Ruben Chumpitaz; Nicholas Paparoidamis Service Quality and Marketing Performance in Business-to-Business Markets: Exploring the Mediating Role of Client Satisfaction Article de journal Dans: Managing Service Quality, 14 (2/3), p. 235-248, 2004, ISBN: 0960-4529. Résumé | Liens | BibTeX @article{paparoidamis_865h,
title = {Service Quality and Marketing Performance in Business-to-Business Markets: Exploring the Mediating Role of Client Satisfaction},
author = {Ruben Chumpitaz and Nicholas Paparoidamis},
doi = {/10.1108/09604520410528653},
isbn = {0960-4529},
year = {2004},
date = {2004-01-01},
journal = {Managing Service Quality},
volume = {14},
number = {2/3},
pages = {235-248},
abstract = {Drawing on relevant literature, the authors empirically test a model of business loyalty in a sample of 234 clients of information systems suppliers, integrating the concepts of service quality, satisfaction, and loyalty. The study builds on recent advances in services marketing theory and assesses the relationships underlying the identified constructs in the specific industry. A clear pattern of service quality dimensions is established following the Grönroos conceptualisation. Several important findings are reported, including the empirical verification of the mediating role of industrial satisfaction in the formation of loyalty attributes. Industrial satisfaction fully mediates the relationship between accessibility and loyalty and partially mediates latent construct's relationship with technical assistance and delivery service. The results provide robust evidence concerning the direct effect of industrial satisfaction on loyalty. accessibility, delivery, and product reliability as antecedents of industrial satisfaction.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Drawing on relevant literature, the authors empirically test a model of business loyalty in a sample of 234 clients of information systems suppliers, integrating the concepts of service quality, satisfaction, and loyalty. The study builds on recent advances in services marketing theory and assesses the relationships underlying the identified constructs in the specific industry. A clear pattern of service quality dimensions is established following the Grönroos conceptualisation. Several important findings are reported, including the empirical verification of the mediating role of industrial satisfaction in the formation of loyalty attributes. Industrial satisfaction fully mediates the relationship between accessibility and loyalty and partially mediates latent construct's relationship with technical assistance and delivery service. The results provide robust evidence concerning the direct effect of industrial satisfaction on loyalty. accessibility, delivery, and product reliability as antecedents of industrial satisfaction. |
Costas Katsikeas; Nicholas Paparoidamis; Eva Katsikeas Supply source selection criteria: The impact of supplier performance on distributor performance Article de journal Dans: Industrial Marketing Management, 33 (8), p. 755-764, 2004. Résumé | Liens | BibTeX @article{paparoidamis_865i,
title = {Supply source selection criteria: The impact of supplier performance on distributor performance},
author = {Costas Katsikeas and Nicholas Paparoidamis and Eva Katsikeas},
doi = {/10.1016/j.indmarman.2004.01.002},
year = {2004},
date = {2004-01-01},
journal = {Industrial Marketing Management},
volume = {33},
number = {8},
pages = {755-764},
abstract = {In drawing attention to certain important gaps in the purchasing literature, the study reports on a systematic examination of supplier performance in purchasing decision criteria of U.K. distributor firms of information technology (IT) products. An attempt is made to explore the presence of dimensions underlying supplier performance in buying decision elements and identify potential differences in distributor performance with regard to supplier performance in important purchasing decision criteria. Based on a survey sample of 237 distributors, the results suggest significant differences between highly performing and poorly performing distributors in relation to their suppliers' performance in four buying decision criterion dimensions: reliability, competitive pricing, service support, and technological capability. The implications of the findings for business practitioners are highlighted, and directions for future research are identified.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
In drawing attention to certain important gaps in the purchasing literature, the study reports on a systematic examination of supplier performance in purchasing decision criteria of U.K. distributor firms of information technology (IT) products. An attempt is made to explore the presence of dimensions underlying supplier performance in buying decision elements and identify potential differences in distributor performance with regard to supplier performance in important purchasing decision criteria. Based on a survey sample of 237 distributors, the results suggest significant differences between highly performing and poorly performing distributors in relation to their suppliers' performance in four buying decision criterion dimensions: reliability, competitive pricing, service support, and technological capability. The implications of the findings for business practitioners are highlighted, and directions for future research are identified. |
2003 |
Articles de journaux |
Matthew Robson; Nicholas Paparoidamis; Dimitris Ginoglu Top Management Staffing in International Strategic Alliances: A Conceptual Explanation of Decision Perspective and Objective Formation Article de journal Dans: International Business Review, 12 (2), p. 173-192, 2003. Résumé | Liens | BibTeX @article{paparoidamis_865j,
title = {Top Management Staffing in International Strategic Alliances: A Conceptual Explanation of Decision Perspective and Objective Formation},
author = {Matthew Robson and Nicholas Paparoidamis and Dimitris Ginoglu},
doi = {/10.1016/S0969-5931(02)00095-1},
year = {2003},
date = {2003-01-01},
journal = {International Business Review},
volume = {12},
number = {2},
pages = {173-192},
abstract = {Past research in the international collaborative strategy area has paid little attention to the matter of alliance staffing, limiting insight into conditions framing the adoption of alternative management staffing approaches. Following a thorough conceptualisation of staffing objectives and perspectives, this paper takes a theoretical approach to analyse the forces shaping managerial perspectives on international strategic alliance (ISA) top management staffing, drawing on a diverse range of literature and employing examples to provide illustrative grounding for our assertions. We suggest that risk perceptions are fundamental to parent firms’ choice of staffing objectives, but are stimulated and tempered by other influences. Theory development on ISA management staffing is enhanced through the provision of a substantive, testable model along with a set of research propositions. The complex analytic focus of this study exposes important directions for research on the subject and offers guidelines for management practice. Furthermore, our typology of managerial decision perspectives provides a new tool for studying ISA staffing issues.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Past research in the international collaborative strategy area has paid little attention to the matter of alliance staffing, limiting insight into conditions framing the adoption of alternative management staffing approaches. Following a thorough conceptualisation of staffing objectives and perspectives, this paper takes a theoretical approach to analyse the forces shaping managerial perspectives on international strategic alliance (ISA) top management staffing, drawing on a diverse range of literature and employing examples to provide illustrative grounding for our assertions. We suggest that risk perceptions are fundamental to parent firms’ choice of staffing objectives, but are stimulated and tempered by other influences. Theory development on ISA management staffing is enhanced through the provision of a substantive, testable model along with a set of research propositions. The complex analytic focus of this study exposes important directions for research on the subject and offers guidelines for management practice. Furthermore, our typology of managerial decision perspectives provides a new tool for studying ISA staffing issues. |
0000 |
Articles de journaux |
Benoit Aubert; Daniel Ray Former ses clients pour les fidéliser Article de journal Dans: L'Expansion Management Review, (117), p. 100-105, 0000. Résumé | Liens | BibTeX @article{aubert2005former,
title = {Former ses clients pour les fidéliser},
author = {Benoit Aubert and Daniel Ray},
editor = {L'Express - Roularta},
url = {http://www.cairn.info/revue-l-expansion-management-review-2005-2-page-100.htm},
doi = {10.3917/emr.117.0100},
journal = {L'Expansion Management Review},
number = {117},
pages = {100-105},
publisher = {L'Express-Roularta},
abstract = {Cours de bricolage en grande surface, initiation boursière dans les banques : de telles actions auprès des clients sont encore rares, pourtant, elles sont tout à fait profitables.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Cours de bricolage en grande surface, initiation boursière dans les banques : de telles actions auprès des clients sont encore rares, pourtant, elles sont tout à fait profitables. |
DALMAS, Michel Débat : Missions solidaires, engagement des jeunes et l’apprentissage de l’empathie Article de journal Dans: The Conversation (France), 0000. Résumé | Liens | BibTeX @article{DALMAS2018,
title = {Débat : Missions solidaires, engagement des jeunes et l’apprentissage de l’empathie},
author = {DALMAS, Michel},
url = {https://theconversation.com/debat-missions-solidaires-engagement-des-jeunes-et-lapprentissage-de-lempathie-92364},
journal = {The Conversation (France)},
abstract = {S’il est vrai que les managers de proximité semblent accorder une importance renouvelée à l’Empathie comme fondement de la relation à l’autre, force est de constater que le spectacle de l’actualité nous donne des exemples assez contrastés d’attitudes ou des personnes faisant preuve d’empathie, au péril de leur vie, ou d’actes totalement inverses, dénués de tout intérêt porté à la souffrance des autres. },
keywords = {},
pubstate = {published},
tppubtype = {article}
}
S’il est vrai que les managers de proximité semblent accorder une importance renouvelée à l’Empathie comme fondement de la relation à l’autre, force est de constater que le spectacle de l’actualité nous donne des exemples assez contrastés d’attitudes ou des personnes faisant preuve d’empathie, au péril de leur vie, ou d’actes totalement inverses, dénués de tout intérêt porté à la souffrance des autres. |
Dan Prud'homme, Max von Zedtwitz Managing "forced" technology transfer in emerging markets: The case of China Article de journal Dans: Journal of International Management , 0000. BibTeX @article{Prud'homme2019b,
title = {Managing "forced" technology transfer in emerging markets: The case of China},
author = {Dan Prud'homme, Max von Zedtwitz},
journal = {Journal of International Management },
keywords = {},
pubstate = {published},
tppubtype = {article}
}
|
Livres |
Marcos Lima; Bastien Nivet Entreprendre, apprendre, s’adapter Livre 0000. BibTeX @book{Nivetentreprendre2015,
title = {Entreprendre, apprendre, s’adapter},
author = {Marcos Lima and Bastien Nivet},
editor = {Ouvrage collectif des enseignants-chercheurs de l’EMLV. Amazon Create Space. 216 p.},
keywords = {},
pubstate = {published},
tppubtype = {book}
}
|
Conférences |
Benoît Aubert; François Thérin Quand les carrières évolutives nécessitent l’hybridation 5500 - 5599 Conférence Grandes Ecoles et Universités, 2015-05-21 , 0000. BibTeX @conference{thérincarrières2015,
title = {Quand les carrières évolutives nécessitent l’hybridation},
author = {Benoît Aubert and François Thérin},
booktitle = {Grandes Ecoles et Universités},
volume = {2015-05-21},
keywords = {},
pubstate = {published},
tppubtype = {conference}
}
|
En ligne |
Kseniya Navazhylava, Jean-Charles Pillet, Gazi Islam, Marcos Barros EST-IL POSSIBLE DE FAÇONNER LE BIEN-ÊTRE AU TRAVAIL ? En ligne 0000. Liens | BibTeX @online{/Users/xena/Documents/EMLV/Bibtexpub.bib,
title = {EST-IL POSSIBLE DE FAÇONNER LE BIEN-ÊTRE AU TRAVAIL ?},
author = {Kseniya Navazhylava, Jean-Charles Pillet, Gazi Islam, Marcos Barros },
url = {https://changethework.com/bien-etre-au-travail-happytech/},
keywords = {},
pubstate = {published},
tppubtype = {online}
}
|
