Director : Fernanda Arreola
The Business Group’s research activities focus mainly on four areas: Innovation and Entrepreneurship, Marketing and Sales, International Relations, and Human Resources Management.
The research developed in the area of ‘Innovation and Entrepreneurship‘ mainly concerns the management of technological change, research and knowledge creation mechanisms, creativity, impact of digital transformation and consequent business models innovation, economics of entrepreneurship and business creation, and intellectual property management.
The ‘Marketing and Sales’ area focuses on marketing and communication strategies for new products and services, sales and negotiation strategies, audit and control policies in large national and international organizations.
The research streams developed in the area of ‘International Relations‘ mainly deal with the interactions between geopolitical risks and business strategies, the consequences of major political decisions (such as Brexit) as a test of organizational survival and reliability, and the impact of the implementation of EU diplomatic services for organizational studies.
Within the area of ‘Human Resources Management‘, research focuses on the impact of intangible elements such as values, generational and motivational aspects, empowerment in decision-making and management processes, organizational culture, having in the background a broader context of post-modern organizational theory.
The professors and researchers of the Business Group
7 Dec 2017
, 13:00 - 14:30
i.estrada.vaquero@rug.nl
Isabel is Assistant Professor at the Department Innovation Management & Strategy, Faculty of Economics and Business, University of Groningen, where she currently teaches courses in collaborative and organizational innovation. She is also associate fellow of SOM Research Institute and member of Value in Collaborative Innovation (VinCi) Center of Expertise and Connecting Innovation and Creativity (CONINC) Signature Area.
L.Mora@napier.ac.uk
Dr Luca Mora, BSc, MSc, Double PhD, FRSA is a Lecturer in Entrepreneurship and Innovation at The Business School of Edinburgh Napier University and a Research Affiliate at Edinburgh Napier University’s Centre for Smart Cities.
Publications of the professors and researchers of the Business Group
2020 |
Eren Akkan; B. Sebastian Reiche; Mila Lazarova A 'change' perspective of repatriation: Review and research recommendations Book Chapter In: Betina Szukudlarek Joyce Osland, Dan Caprar Laurence Romani (Ed.): SAGE, 2020. @inbook{Akkan2019, title = {A 'change' perspective of repatriation: Review and research recommendations}, author = {Eren Akkan and B. Sebastian Reiche and Mila Lazarova}, editor = {Betina Szukudlarek, Joyce Osland, Dan Caprar, Laurence Romani}, year = {2020}, date = {2020-07-02}, publisher = {SAGE}, abstract = {Repatriation is a challenging phenomenon for individuals and organizations, as it entails a transition from a foreign country to one’s home country. The last couple of decades have seen increasing scholarly interest in this topic. In this chapter, we review this literature from a ‘change’ perspective. We organize our review around three change foci: changes in the individual, changes in individuals’ roles, and changes in the context. We also discuss the theoretical framing of the field and provide various recommendations for future research. }, keywords = {}, pubstate = {published}, tppubtype = {inbook} } Repatriation is a challenging phenomenon for individuals and organizations, as it entails a transition from a foreign country to one’s home country. The last couple of decades have seen increasing scholarly interest in this topic. In this chapter, we review this literature from a ‘change’ perspective. We organize our review around three change foci: changes in the individual, changes in individuals’ roles, and changes in the context. We also discuss the theoretical framing of the field and provide various recommendations for future research. |
Yeming GONG, Mingzhou JIN, Zhe YUAN* Robotic mobile fulfilment systems considering customer classes Journal Article In: International Journal of Production Research, 2020, ISSN: 1366588X. @article{YUAN2020, title = {Robotic mobile fulfilment systems considering customer classes}, author = {Yeming GONG, Mingzhou JIN, Zhe YUAN*}, url = {https://doi.org/10.1080/00207543.2020.1779370}, doi = {10.1080/00207543.2020.1779370}, issn = {1366588X}, year = {2020}, date = {2020-06-22}, journal = {International Journal of Production Research}, abstract = {This paper studies a Robotic Mobile Fulfilment System (RMFS), featured by a number of robots lifting and transporting movables storage shelves from storage grids to order pickers. In such systems, online retailers often classify their customers by two major classes ‘expedited shipping’ and ‘standard shipping’. We build high-dimension Markov models to describe this system with customer classes, calculate the throughput of this system given the number of robots and provide design rules to determine the optimal number of robots and their capacities considering the trade-off between capacities of picker stations and robots. We verify the analytic results of Markov models with simulations. We further consider multiple-picker RMFS and study its optimal design.}, keywords = {}, pubstate = {published}, tppubtype = {article} } This paper studies a Robotic Mobile Fulfilment System (RMFS), featured by a number of robots lifting and transporting movables storage shelves from storage grids to order pickers. In such systems, online retailers often classify their customers by two major classes ‘expedited shipping’ and ‘standard shipping’. We build high-dimension Markov models to describe this system with customer classes, calculate the throughput of this system given the number of robots and provide design rules to determine the optimal number of robots and their capacities considering the trade-off between capacities of picker stations and robots. We verify the analytic results of Markov models with simulations. We further consider multiple-picker RMFS and study its optimal design. |
Erik Ernesto Vazquez El poder de los medios digitales Journal Article In: MIT Sloan Management Review Mexico, 2020. @article{Vazquez2020c, title = {El poder de los medios digitales}, author = {Erik Ernesto Vazquez}, url = {https://mitsloanreview.mx/2020/06/22/el-poder-de-los-medios-digitales/}, year = {2020}, date = {2020-06-16}, journal = {MIT Sloan Management Review Mexico}, keywords = {}, pubstate = {published}, tppubtype = {article} } |
Dan Prud'homme, Xiaoyuan Zhao, Tony Tong Strategically engaging with China's Relational Digital Ecosystem Journal Article In: California Management Review , 2020. @article{CMR_dp, title = {Strategically engaging with China's Relational Digital Ecosystem}, author = {Dan Prud'homme, Xiaoyuan Zhao, Tony Tong}, url = {https://cmr.berkeley.edu/2020/04/china-relational-digital-ecosystem/}, year = {2020}, date = {2020-04-28}, journal = {California Management Review }, keywords = {}, pubstate = {published}, tppubtype = {article} } |
Heather Skinner, Elena Chatzopoulou; Matthew Gorton Perceptions of localness and authenticity regarding restaurant choice in tourism settings Journal Article In: Journal of Travel & Tourism Marketing , 37 (2), 2020. @article{Skinner2020b, title = {Perceptions of localness and authenticity regarding restaurant choice in tourism settings}, author = {Heather Skinner, Elena Chatzopoulou and Matthew Gorton}, url = {https://doi.org/10.1080/10548408.2020.1722785}, doi = {10.1080/10548408.2020.1722785}, year = {2020}, date = {2020-02-10}, journal = {Journal of Travel & Tourism Marketing }, volume = {37}, number = {2}, abstract = {While there is a growing interest in the tourism and hospitality literature on authenticity, evidence is scarce regarding how tourists judge the authenticity of restaurants at the pre-purchase stage in a tourism destination. Our results identify the key criteria by which authenticity is judged in these settings, evidencing the importance of eating where the locals eat, in restaurants offering limited menus, with local wines and freshly prepared local speciality dishes. Authenticity relies less on interior design and restaurant décor than is the case for ethnic themed restaurants. While localness is valued more than authenticity, the two concepts are linked.}, keywords = {}, pubstate = {published}, tppubtype = {article} } While there is a growing interest in the tourism and hospitality literature on authenticity, evidence is scarce regarding how tourists judge the authenticity of restaurants at the pre-purchase stage in a tourism destination. Our results identify the key criteria by which authenticity is judged in these settings, evidencing the importance of eating where the locals eat, in restaurants offering limited menus, with local wines and freshly prepared local speciality dishes. Authenticity relies less on interior design and restaurant décor than is the case for ethnic themed restaurants. While localness is valued more than authenticity, the two concepts are linked. |
Najoua Elommal; R.Manita; P.Baudier; L. Hikkerova The digital transformation of external audit and its impact on corporate governance Journal Article Forthcoming In: Technological Forecasting and Social Change", 150 , Forthcoming. @article{P.BAUDIER2019, title = {The digital transformation of external audit and its impact on corporate governance}, author = {Najoua Elommal and R.Manita and P.Baudier and L. Hikkerova}, year = {2020}, date = {2020-01-31}, journal = {Technological Forecasting and Social Change"}, volume = {150}, keywords = {}, pubstate = {forthcoming}, tppubtype = {article} } |
Thi Thanh Huong Tran; Nicholas G. Paparoidamis Taking a closer look: Reasserting the role of self-accountability in ethical consumption Journal Article Forthcoming In: Journal of Business Research, Forthcoming. @article{paparoidamis_865s, title = {Taking a closer look: Reasserting the role of self-accountability in ethical consumption}, author = {Thi Thanh Huong Tran and Nicholas G. Paparoidamis}, doi = {j.jbusres.2019.11.087}, year = {2020}, date = {2020-01-01}, journal = {Journal of Business Research}, keywords = {}, pubstate = {forthcoming}, tppubtype = {article} } |
2019 |
Erik Ernesto Vazquez Effects of enduring involvement and perceived content vividness on digital engagement Journal Article In: Journal of Research in Interactive Marketing, 14 (1), pp. 1-16, 2019, ISSN: 2040-7122. @article{Vazquez2019b, title = {Effects of enduring involvement and perceived content vividness on digital engagement}, author = {Erik Ernesto Vazquez}, doi = {https://doi.org/10.1108/JRIM-05-2018-0071}, issn = {2040-7122}, year = {2019}, date = {2019-12-16}, journal = {Journal of Research in Interactive Marketing}, volume = {14}, number = {1}, pages = {1-16}, abstract = {Purpose -Retail marketers use brand communities (BCs) on social media (SM) to create digital engagement and reach new customers. However, this marketing form needs perceived content vividness and enduring involvement with products. This study compares digital engagement (measured as intention to recommend a retail brand online) produced by BCs of retailers at three levels of cognitive load (measured as exposure time to web site). Design/methodology/approach -Online quasi-experiments were conducted to analyze how SM platforms with diverse levels of enduring involvement with products, perceived content vividness, and cognitive load influence digital engagement. Findings -Results show enduring involvement with products produced digital engagement. In addition, cognitive load produced an inverted U-shaped effect on digital engagement in the condition of high content vividness (perceived). In the low content vividness condition, cognitive load produced similar or greater positive effects on digital engagement than those produced in the high content vividness condition. Practical implications -Practitioners should prioritize enduring involvement with products over perceived content vividness to improve digital engagement and reach new customers through their BCs on SM platforms. In addition, managers should use SM with content perceived with low vividness to improve digital engagement. Originality/value -The study shows the influence of enduring involvement with products on digital engagement. It supports applying the resource-matching theory in SM platforms. It offers an alternative operationalization of constructs. The study compares multiple products and SM platforms providing empirical evidence of distinct levels of content vividness between SM platforms, not considered in previous studies.}, keywords = {}, pubstate = {published}, tppubtype = {article} } Purpose -Retail marketers use brand communities (BCs) on social media (SM) to create digital engagement and reach new customers. However, this marketing form needs perceived content vividness and enduring involvement with products. This study compares digital engagement (measured as intention to recommend a retail brand online) produced by BCs of retailers at three levels of cognitive load (measured as exposure time to web site). Design/methodology/approach -Online quasi-experiments were conducted to analyze how SM platforms with diverse levels of enduring involvement with products, perceived content vividness, and cognitive load influence digital engagement. Findings -Results show enduring involvement with products produced digital engagement. In addition, cognitive load produced an inverted U-shaped effect on digital engagement in the condition of high content vividness (perceived). In the low content vividness condition, cognitive load produced similar or greater positive effects on digital engagement than those produced in the high content vividness condition. Practical implications -Practitioners should prioritize enduring involvement with products over perceived content vividness to improve digital engagement and reach new customers through their BCs on SM platforms. In addition, managers should use SM with content perceived with low vividness to improve digital engagement. Originality/value -The study shows the influence of enduring involvement with products on digital engagement. It supports applying the resource-matching theory in SM platforms. It offers an alternative operationalization of constructs. The study compares multiple products and SM platforms providing empirical evidence of distinct levels of content vividness between SM platforms, not considered in previous studies. |
Michel DALMAS et Marcos LIMA Typologie des pratiques RH pour une meilleure performance des organisations Conference 2019. @conference{etLIMA2019, title = {Typologie des pratiques RH pour une meilleure performance des organisations}, author = {Michel DALMAS et Marcos LIMA }, url = {https://www.fnege.org/actualites/2054/tendances-emergentes-dans-le-champ-du-comportement-organisationnel }, year = {2019}, date = {2019-12-03}, abstract = {Cet article propose une version élargie de la typologie de la fonction RH proposée par Silva (2012), ajoutant un axe « Maturité Relationnelle » à ses deux dimensions initiales (Informationnelle et Personnelle). Un tel outil tridimensionnel peut aider les managers à repositionner le management et la fonction RH. Afin de tester l’outil, nous avons analysé quatre études de cas utilisant les paramètres d’une matrice de diagnostic développée à partir de cette typologie. Les cas ont démontré l'utilité d'une « cartographie des pratiques managériales » pour se rapprocher des principes d'apprentissage, d’innovation et d’adaptation organisationnelle. Mots-clés : Typologie de Gestion RH, Technologies de l’Information et de la Communication, Maturité }, keywords = {}, pubstate = {published}, tppubtype = {conference} } Cet article propose une version élargie de la typologie de la fonction RH proposée par Silva (2012), ajoutant un axe « Maturité Relationnelle » à ses deux dimensions initiales (Informationnelle et Personnelle). Un tel outil tridimensionnel peut aider les managers à repositionner le management et la fonction RH. Afin de tester l’outil, nous avons analysé quatre études de cas utilisant les paramètres d’une matrice de diagnostic développée à partir de cette typologie. Les cas ont démontré l'utilité d'une « cartographie des pratiques managériales » pour se rapprocher des principes d'apprentissage, d’innovation et d’adaptation organisationnelle. Mots-clés : Typologie de Gestion RH, Technologies de l’Information et de la Communication, Maturité |
Durand-Mégret B. VERS UNE NOUVELLE ÉCOLE POUR FAVORISER L’INNOVATIVITÉ DE NOS ÉTUDIANTS ? Journal Article In: Le Monde des Grandes Ecoles et Universités, 2019. @article{Durand-Mégret2019e, title = {VERS UNE NOUVELLE ÉCOLE POUR FAVORISER L’INNOVATIVITÉ DE NOS ÉTUDIANTS ?}, author = {Durand-Mégret B.}, url = {http://www.mondedesgrandesecoles.fr/analyse-vers-une-nouvelle-ecole-pour-favoriser-linnovativite-de-nos-etudiants/}, year = {2019}, date = {2019-12-02}, journal = {Le Monde des Grandes Ecoles et Universités}, keywords = {}, pubstate = {published}, tppubtype = {article} } |
Adrien Jean-Guy PASSANT; Fernanda ARREOLA “Depuis quand apprend-on l’entrepreneuriat ? Une étude de cas historique dédiée à l’ESCP” Journal Article In: Entreprendre et Innover, 42-43 (3), pp. 146-158, 2019, ISSN: 2034-7634. @article{PASSANT2019b, title = {“Depuis quand apprend-on l’entrepreneuriat ? Une étude de cas historique dédiée à l’ESCP”}, author = {Adrien Jean-Guy PASSANT and Fernanda ARREOLA}, editor = {De Boeck Supérieur}, doi = {10.3917/entin.042.0146}, issn = {2034-7634}, year = {2019}, date = {2019-12-02}, journal = {Entreprendre et Innover}, volume = {42-43}, number = {3}, pages = {146-158}, abstract = {Le présent article traite de l’histoire de l’enseignement en entrepreneuriat en école de commerce. S’appuyant sur une étude de cas consacrée à la plus ancienne école de commerce du monde – l’ESCP –, nous avons mobilisé une approche longitudinale afin de retracer l’évolution de la place de l’enseignement en entrepreneuriat dans cet établissement. Cet article montre comment, à l’ESCP, le déploiement de l’enseignement en entrepreneuriat est le fruit de la confluence entre des forces externes et internes ; à savoir, d’un côté, les pressions économiques et les pressions exercées par les anciens élèves et, de l’autre, les initiatives de la direction qui a façonné, pour l’école, un récit historique entrepreneurial dans le cadre des cent-soixante-quinze ans de l’établissement en 1994. Le projet de façonner une histoire partagée à la fois par la communauté ESCP et par les différentes parties prenantes a ainsi conduit à l’émergence d’un mythe portant sur la présence native, dans cette école, d’un enseignement en entrepreneuriat. Dans le cas de l’ESCP, ce mythe est construit sur la figure de l’économiste Jean-Baptiste Say. Notre étude met ainsi en perspective les réalités de l’enseignement en entrepreneuriat en école de commerce depuis le dix-neuvième siècle tout en mettant en exergue la puissance du mythe institutionnel et, en particulier, son pouvoir légitimateur ainsi que distinctif face aux concurrents.}, keywords = {}, pubstate = {published}, tppubtype = {article} } Le présent article traite de l’histoire de l’enseignement en entrepreneuriat en école de commerce. S’appuyant sur une étude de cas consacrée à la plus ancienne école de commerce du monde – l’ESCP –, nous avons mobilisé une approche longitudinale afin de retracer l’évolution de la place de l’enseignement en entrepreneuriat dans cet établissement. Cet article montre comment, à l’ESCP, le déploiement de l’enseignement en entrepreneuriat est le fruit de la confluence entre des forces externes et internes ; à savoir, d’un côté, les pressions économiques et les pressions exercées par les anciens élèves et, de l’autre, les initiatives de la direction qui a façonné, pour l’école, un récit historique entrepreneurial dans le cadre des cent-soixante-quinze ans de l’établissement en 1994. Le projet de façonner une histoire partagée à la fois par la communauté ESCP et par les différentes parties prenantes a ainsi conduit à l’émergence d’un mythe portant sur la présence native, dans cette école, d’un enseignement en entrepreneuriat. Dans le cas de l’ESCP, ce mythe est construit sur la figure de l’économiste Jean-Baptiste Say. Notre étude met ainsi en perspective les réalités de l’enseignement en entrepreneuriat en école de commerce depuis le dix-neuvième siècle tout en mettant en exergue la puissance du mythe institutionnel et, en particulier, son pouvoir légitimateur ainsi que distinctif face aux concurrents. |
Tran Sebastien; Arreola Fernanda Soutien des incubateurs à l’innovation sociale sur les territoires : le cas d’I-Engage Journal Article In: Entreprendre & Innover, 2 (41), pp. 19-31, 2019. @article{Tran2019c, title = {Soutien des incubateurs à l’innovation sociale sur les territoires : le cas d’I-Engage}, author = {Tran Sebastien and Arreola Fernanda}, editor = {Entreprendre & Innover}, url = {https://www.cairn.info/revue-entreprendre-et-innover-2019-2-page-19.htm?try_download=1#}, doi = {https://doi.org/10.3917/entin.041.0019}, year = {2019}, date = {2019-12-01}, journal = {Entreprendre & Innover}, volume = {2}, number = {41}, pages = {19-31}, abstract = {Cet article explore les spécificités de l’innovation sociale et le rôle d’un incubateur dans le développement de projets socialement innovants. Notre analyse porte sur les caractéristiques qui font de l’innovation sociale un cas particulier de développement entrepreneurial. L’étude de l’incubateur I-Engage souligne le besoin d’adapter l’offre d’accompagnement afin de concilier la dimension commerciale des projets, nécessaire à leur viabilité, et la dimension innovation sociale à long terme. Cela est d’autant plus sensible que, dans le cas d’un incubateur spécialisé dans l’ESS, nous constatons que certaines caractéristiques telles que la dimension territoriale des projets peuvent s’avérer être un frein dans leur développement. English Incubators supporting social innovation in specific territories: The case of I-Engage This article explores the characteristics of the incubation process of socially innovative projects within the domain of the Social and Solidarity Economy (SSE). Our analysis reviews the characteristics of the social innovation proposed by the projects and the specificities of the SSE domain. Through the study of I-Engage, an incubator specialized in the SSE, we present and illustrate a number of possible social innovations. Our study reveals that an incubator working in this area will need to adapt its services in order to align the needs of an SSE project with the elements necessary to achieve entrepreneurial success. Our study enables us to reveal how some of the dimensions of the SSE-oriented startup may negatively impact the development of a solid entrepreneurial offering, as would be the case of a firm focusing solely on its own territory.}, keywords = {}, pubstate = {published}, tppubtype = {article} } Cet article explore les spécificités de l’innovation sociale et le rôle d’un incubateur dans le développement de projets socialement innovants. Notre analyse porte sur les caractéristiques qui font de l’innovation sociale un cas particulier de développement entrepreneurial. L’étude de l’incubateur I-Engage souligne le besoin d’adapter l’offre d’accompagnement afin de concilier la dimension commerciale des projets, nécessaire à leur viabilité, et la dimension innovation sociale à long terme. Cela est d’autant plus sensible que, dans le cas d’un incubateur spécialisé dans l’ESS, nous constatons que certaines caractéristiques telles que la dimension territoriale des projets peuvent s’avérer être un frein dans leur développement. English Incubators supporting social innovation in specific territories: The case of I-Engage This article explores the characteristics of the incubation process of socially innovative projects within the domain of the Social and Solidarity Economy (SSE). Our analysis reviews the characteristics of the social innovation proposed by the projects and the specificities of the SSE domain. Through the study of I-Engage, an incubator specialized in the SSE, we present and illustrate a number of possible social innovations. Our study reveals that an incubator working in this area will need to adapt its services in order to align the needs of an SSE project with the elements necessary to achieve entrepreneurial success. Our study enables us to reveal how some of the dimensions of the SSE-oriented startup may negatively impact the development of a solid entrepreneurial offering, as would be the case of a firm focusing solely on its own territory. |
Durand-Mégret, B. ; Vanheems. R. LA FAMILLE CONNECTÉE : TRIBU OU COMMUNAUTÉ ? Conference 18e journées Normandes de Recherches sur le Consommation (JNRC), 2019. @conference{Durand-Mégret2019c, title = {LA FAMILLE CONNECTÉE : TRIBU OU COMMUNAUTÉ ?}, author = {Durand-Mégret, B. ; Vanheems. R.}, year = {2019}, date = {2019-11-22}, booktitle = {18e journées Normandes de Recherches sur le Consommation (JNRC)}, keywords = {}, pubstate = {published}, tppubtype = {conference} } |
Durand-Mégret .B ; N'Goala . G. Table Ronde Rencontres AFM : Quel futur pour le Mobile marketing ? Conference 2019. @conference{Durand-Mégret2019d, title = {Table Ronde Rencontres AFM : Quel futur pour le Mobile marketing ?}, author = {Durand-Mégret .B ; N'Goala . G.}, year = {2019}, date = {2019-11-14}, keywords = {}, pubstate = {published}, tppubtype = {conference} } |
Michel Dalmas L’aventure ChronoFlex. Le meilleur des Mondes ? Journal Article In: Revue Management et Avenir, 111 (Septembre 2019), pp. 97-121, 2019. @article{DALMAS2019, title = {L’aventure ChronoFlex. Le meilleur des Mondes ?}, author = {Michel Dalmas}, editor = {Management Prospective Edition}, url = {http://www.managementetavenir.net/la-revue/les-numeros.html}, year = {2019}, date = {2019-10-15}, journal = {Revue Management et Avenir}, volume = {111}, number = {Septembre 2019}, pages = {97-121}, abstract = {Au-delà du « souverain bien » porté par l’étendard des Entreprises Libérées, cette étude lexicale permet d’analyser les témoignages des salariés ayant vécu la « libération du travail » chez Inov’On. ALCESTE permet de retenir quatre classes. La première traite de l’action des Capitaines ; la seconde de l’avènement d’un nouveau modèle de croyance ; la troisième traite de la recherche d’une rémunération motivante et la dernière de la volonté de promouvoir un travail de groupe au quotidien pour tous les salariés. Ces résultats permettent de mettre en perspective les principes généralement mis en exergue concernant les entreprises libérées, discutés dans cet article. Mots-clés : Entreprises Libérées, Inov’On. }, keywords = {}, pubstate = {published}, tppubtype = {article} } Au-delà du « souverain bien » porté par l’étendard des Entreprises Libérées, cette étude lexicale permet d’analyser les témoignages des salariés ayant vécu la « libération du travail » chez Inov’On. ALCESTE permet de retenir quatre classes. La première traite de l’action des Capitaines ; la seconde de l’avènement d’un nouveau modèle de croyance ; la troisième traite de la recherche d’une rémunération motivante et la dernière de la volonté de promouvoir un travail de groupe au quotidien pour tous les salariés. Ces résultats permettent de mettre en perspective les principes généralement mis en exergue concernant les entreprises libérées, discutés dans cet article. Mots-clés : Entreprises Libérées, Inov’On. |
Nicholas Paparoidamis; Tran Huong; Leonidas Leonidou; Athina Zeriti Being innovative while being green: an experimental inquiry into how consumers respond to eco-innovative product designs Journal Article In: Journal of Product Innovation Management , 36 (6), pp. 824-847, 2019. @article{paparoidamis_865, title = {Being innovative while being green: an experimental inquiry into how consumers respond to eco-innovative product designs}, author = {Nicholas Paparoidamis and Tran Huong and Leonidas Leonidou and Athina Zeriti}, doi = {/10.1111/jpim.12509}, year = {2019}, date = {2019-10-06}, journal = {Journal of Product Innovation Management }, volume = {36}, number = {6}, pages = {824-847}, abstract = {Eco‐innovations are an effective way for companies to strategically align themselves with customers’ growing environmental concerns. Despite their crucial role, scant research has focused on eco‐innovative product designs. Drawing from the sustainability and innovation literature, this article proposes that in the design of an eco‐innovation, its degree of innovativeness, level of eco‐friendliness, and detachability significantly affect consumers' adoption intentions. This article develops various conceptual models tested through three independent online experiments with U.S. consumers. The findings support the hypotheses and provide useful insights into the underlying mechanisms of how and why consumers respond to eco‐innovative product designs across various high‐tech product categories. Specifically, the results show (1) a positive effect of innovativeness degrees of eco‐innovative attributes on consumers' perceptions of product eco‐friendliness and on their adoption intentions as well as a significant moderating role of consumers' need for cognition (Study 1); (2) a positive influence of eco‐friendliness levels of eco‐innovative attributes on consumer adoption intentions in the case of high‐complexity products but not for low‐complexity products, emphasizing the need to adopt different approaches when developing eco‐innovations to ensure favorable consumer reactions (Study 2); and (3) a significant impact of the detachability of eco‐innovative attributes on consumers' perceptions of trade‐offs between environmental benefits and product functionality and on their intentions to adopt eco‐innovations (Study 3). These findings add to existing theoretical knowledge, provide actionable managerial implications, and identify fruitful avenues for future research.}, keywords = {}, pubstate = {published}, tppubtype = {article} } Eco‐innovations are an effective way for companies to strategically align themselves with customers’ growing environmental concerns. Despite their crucial role, scant research has focused on eco‐innovative product designs. Drawing from the sustainability and innovation literature, this article proposes that in the design of an eco‐innovation, its degree of innovativeness, level of eco‐friendliness, and detachability significantly affect consumers' adoption intentions. This article develops various conceptual models tested through three independent online experiments with U.S. consumers. The findings support the hypotheses and provide useful insights into the underlying mechanisms of how and why consumers respond to eco‐innovative product designs across various high‐tech product categories. Specifically, the results show (1) a positive effect of innovativeness degrees of eco‐innovative attributes on consumers' perceptions of product eco‐friendliness and on their adoption intentions as well as a significant moderating role of consumers' need for cognition (Study 1); (2) a positive influence of eco‐friendliness levels of eco‐innovative attributes on consumer adoption intentions in the case of high‐complexity products but not for low‐complexity products, emphasizing the need to adopt different approaches when developing eco‐innovations to ensure favorable consumer reactions (Study 2); and (3) a significant impact of the detachability of eco‐innovative attributes on consumers' perceptions of trade‐offs between environmental benefits and product functionality and on their intentions to adopt eco‐innovations (Study 3). These findings add to existing theoretical knowledge, provide actionable managerial implications, and identify fruitful avenues for future research. |
Najoua Elommal; R.Manita; P.Baudier Comment le digital et les big data vont transformer le métier des cabinets d’audit ? Online The Conversation 2019. @online{P.BAUDIER2019b, title = { Comment le digital et les big data vont transformer le métier des cabinets d’audit ?}, author = {Najoua Elommal and R.Manita and P.Baudier}, url = {http://theconversation.com/comment-le-digital-et-les-big-data-vont-transformer-le-metier-des-cabinets-daudit-111656}, year = {2019}, date = {2019-09-25}, organization = {The Conversation}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Michel Dalmas Quelle conception du travail pour la génération Z ? Journal Article In: Revue Internationale de Psychologie et de gestion des Comportements Organisationnels, 62 , 2019. @article{DALMAS2018f, title = {Quelle conception du travail pour la génération Z ? }, author = {Michel Dalmas}, editor = {ESKA}, url = {https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels.htm}, year = {2019}, date = {2019-09-10}, journal = {Revue Internationale de Psychologie et de gestion des Comportements Organisationnels}, volume = {62}, abstract = {Quelle est la conception du travail partagée par la génération Z ? Plus précisément, comment les jeunes générations soulignent-elles l’importance des relations aux autres, dans le cadre du travail ? Chercher une réponse à cette question nécessite d’identifier une échelle de mesure du comportement organisationnel (O Reilly et Chatman ; 1991). 276 jeunes nés en 1995 et en 1996 ont répondu à une enquête durant le mois d’Avril 2017. Cette étude empirique quantitative a donné lieu à une analyse des données de type exploratoire sous SPSS (15). Des analyses en composantes principales ont permis d’identifier quatre facteurs significatifs. De la part de la génération Z, il existerait donc une conception du travail reposant sur le respect attentif de l’équité d’une certaine éthique dans les relations de travail et une recherche de l’efficacité par le biais du travail collectif. L’innovation et la prise de risque restent également des éléments essentiels pour la réussite professionnelle. Ces attitudes semblent unanimement partagées, quelques que soient par ailleurs les modalités d’accès à la réussite. Mots clefs : Conceptions du travail, Caractéristiques et attentes de la génération Z. }, keywords = {}, pubstate = {published}, tppubtype = {article} } Quelle est la conception du travail partagée par la génération Z ? Plus précisément, comment les jeunes générations soulignent-elles l’importance des relations aux autres, dans le cadre du travail ? Chercher une réponse à cette question nécessite d’identifier une échelle de mesure du comportement organisationnel (O Reilly et Chatman ; 1991). 276 jeunes nés en 1995 et en 1996 ont répondu à une enquête durant le mois d’Avril 2017. Cette étude empirique quantitative a donné lieu à une analyse des données de type exploratoire sous SPSS (15). Des analyses en composantes principales ont permis d’identifier quatre facteurs significatifs. De la part de la génération Z, il existerait donc une conception du travail reposant sur le respect attentif de l’équité d’une certaine éthique dans les relations de travail et une recherche de l’efficacité par le biais du travail collectif. L’innovation et la prise de risque restent également des éléments essentiels pour la réussite professionnelle. Ces attitudes semblent unanimement partagées, quelques que soient par ailleurs les modalités d’accès à la réussite. Mots clefs : Conceptions du travail, Caractéristiques et attentes de la génération Z. |
Fernanda Arreola; Gregory Unruh Le paradoxe du « je sais tout » Online Harvard Business Review 2019. @online{Unruh2019, title = {Le paradoxe du « je sais tout »}, author = {Fernanda Arreola and Gregory Unruh}, url = {https://www.hbrfrance.fr/chroniques-experts/2019/09/27755-le-paradoxe-du-je-sais-tout/}, year = {2019}, date = {2019-09-09}, organization = {Harvard Business Review}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Marcos Lima et Michel Dalmas Entreprise libérée et organisation agile: deux approches complémentaires de la compétitivité organisationnelle Journal Article In: Recherche et cas en Sciences de Gestion - L'entreprise en mutation, 1 (17), 2019. @article{etLIMA2018b, title = {Entreprise libérée et organisation agile: deux approches complémentaires de la compétitivité organisationnelle}, author = {Marcos Lima et Michel Dalmas}, editor = {EMS}, url = {http://www.editions-ems.fr/revues/revue-des-cas-en-gestion.html}, year = {2019}, date = {2019-09-01}, journal = {Recherche et cas en Sciences de Gestion - L'entreprise en mutation}, volume = {1}, number = {17}, abstract = {Les organisations agiles cherchent à attirer de nouveaux talents, à développer ces derniers, mais aussi à adapter les structures, afin d’accroitre la performance, plus vite et mieux que la concurrence. Ces deux dimensions de l'agilité organisationnelle sont les pierres angulaires du paradigme du leadership libérateur, constitutif des Entreprises Libérées. Dans cet article, nous proposons d'enrichir la discussion sur la manière de motiver les équipes agiles en développant les principes de l'autodétermination, apportant ainsi des idées complémentaires concernant le leadership libérateur, en mettant en perspective cette notion émergente. En parallèle, nous questionnons si derrière ces tendances libératrices il ne se cacherait au contraire une nouvelle forme d’asservissement organisationnel. }, keywords = {}, pubstate = {published}, tppubtype = {article} } Les organisations agiles cherchent à attirer de nouveaux talents, à développer ces derniers, mais aussi à adapter les structures, afin d’accroitre la performance, plus vite et mieux que la concurrence. Ces deux dimensions de l'agilité organisationnelle sont les pierres angulaires du paradigme du leadership libérateur, constitutif des Entreprises Libérées. Dans cet article, nous proposons d'enrichir la discussion sur la manière de motiver les équipes agiles en développant les principes de l'autodétermination, apportant ainsi des idées complémentaires concernant le leadership libérateur, en mettant en perspective cette notion émergente. En parallèle, nous questionnons si derrière ces tendances libératrices il ne se cacherait au contraire une nouvelle forme d’asservissement organisationnel. |
Michel Dalmas L’aventure ChronoFlex. Le meilleur des Mondes ? Journal Article In: Revue Management et Avenir, (111), pp. 97-121, 2019. @article{DALMAS2019b, title = {L’aventure ChronoFlex. Le meilleur des Mondes ?}, author = {Michel Dalmas}, editor = {MPE}, url = {http://www.managementetavenir.net/la-revue/les-numeros.html}, year = {2019}, date = {2019-09-01}, journal = {Revue Management et Avenir}, number = {111}, pages = {97-121}, abstract = {Au-delà du « souverain bien » porté par l’étendard des Entreprises Libérées, cette étude lexicale permet d’analyser les témoignages des salariés ayant vécu la « libération du travail » chez Inov’On. ALCESTE permet de retenir quatre classes. La première traite de l’action des Capitaines ; la seconde de l’avènement d’un nouveau modèle de croyance ; la troisième traite de la recherche d’une rémunération motivante et la dernière de la volonté de promouvoir un travail de groupe au quotidien pour tous les salariés. Ces résultats permettent de mettre en perspective les principes généralement mis en exergue concernant les entreprises libérées, discutés dans cet article. Mots-clés : Entreprises Libérées, Inov’On. }, keywords = {}, pubstate = {published}, tppubtype = {article} } Au-delà du « souverain bien » porté par l’étendard des Entreprises Libérées, cette étude lexicale permet d’analyser les témoignages des salariés ayant vécu la « libération du travail » chez Inov’On. ALCESTE permet de retenir quatre classes. La première traite de l’action des Capitaines ; la seconde de l’avènement d’un nouveau modèle de croyance ; la troisième traite de la recherche d’une rémunération motivante et la dernière de la volonté de promouvoir un travail de groupe au quotidien pour tous les salariés. Ces résultats permettent de mettre en perspective les principes généralement mis en exergue concernant les entreprises libérées, discutés dans cet article. Mots-clés : Entreprises Libérées, Inov’On. |
Sébastien Tran Quelle politique industrielle pour l’intelligence artificielle en France ? Online Conversation, The (Ed.): 2019. @online{Tran2019b, title = {Quelle politique industrielle pour l’intelligence artificielle en France ?}, author = {Sébastien Tran}, editor = {The Conversation}, url = {https://theconversation.com/quelle-politique-industrielle-pour-lintelligence-artificielle-en-france-122057 }, year = {2019}, date = {2019-08-27}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Fernanda Arreola; Gregory Unruh Les « introvateurs sociaux », une nouvelle catégorie de leaders au service du développement durable Online Harvard Business Review 2019. @online{Arreola2019e, title = {Les « introvateurs sociaux », une nouvelle catégorie de leaders au service du développement durable}, author = {Fernanda Arreola and Gregory Unruh}, url = {https://www.hbrfrance.fr/chroniques-experts/2019/08/27387-les-introvateurs-sociaux-une-nouvelle-categorie-de-leaders-au-service-du-developpement-durable/}, year = {2019}, date = {2019-08-13}, organization = {Harvard Business Review}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Nicholas Paparoidamis; Tran Huong Making the world a better place by making better products: Eco-friendly consumer innovativeness and the adoption of eco-innovations Journal Article In: European Journal of Marketing, 53 (8), pp. 1546-1584, 2019. @article{paparoidamis_865, title = {Making the world a better place by making better products: Eco-friendly consumer innovativeness and the adoption of eco-innovations}, author = { Nicholas Paparoidamis and Tran Huong}, doi = {/10.1108/EJM-11-2017-0888}, year = {2019}, date = {2019-08-01}, journal = {European Journal of Marketing}, volume = {53}, number = {8}, pages = {1546-1584}, abstract = {Purpose This paper aims to examine whether consumers respond differently to different types of eco-innovations and to explore how and under what conditions eco-friendly consumer innovativeness (ECI) impacts consumers’ perception and adoption intentions. }, keywords = {}, pubstate = {published}, tppubtype = {article} } Purpose This paper aims to examine whether consumers respond differently to different types of eco-innovations and to explore how and under what conditions eco-friendly consumer innovativeness (ECI) impacts consumers’ perception and adoption intentions. |
Kseniya Navazhylava; Kristine de Valck Constructed Disclosure: Mobilizing Online Audience Collaboration through Online Self-Presentation Inproceedings In: of Management, Academy (Ed.): Academy of Management Proceedings, 2019. @inproceedings{Navazhylava2019, title = {Constructed Disclosure: Mobilizing Online Audience Collaboration through Online Self-Presentation}, author = {Kseniya Navazhylava and Kristine de Valck }, editor = {Academy of Management}, doi = {https://doi.org/10.5465/AMBPP.2019.12404abstract}, year = {2019}, date = {2019-08-01}, booktitle = {Academy of Management Proceedings}, volume = {2019}, number = {1}, abstract = {Extant research has established that audience collaboration is shaped by what is presented and to whom. We investigate the effect of online self-presentation on audience collaboration and the factors that influence this effect, and demonstrate that how information is presented also matters. Relying on a qualitative analysis of 5,732 social media posts of organizational members of a mid-size publishing house, 64 formal and informal in-depth interviews, paired with 350 hours of participant observations, our study offers a framework of self-presentation strategies that takes into account how self-presentation is constructed (i.e., merging or separating social roles vs. authoring or copying posting tactic). We find that each of these strategies offers a different ‘product’ for the audience that responds in kind in line with the norm of reciprocity. We show that merging social roles may not only produce social benefits, but that it can be beneficial in terms of knowledge, work efficiency, affinity, and self-actualization. We introduce the distinction between authoring and copying posting tactic that takes into account the fact that people can self-present in social media without the need to create authentic content (i.e., people may create ‘original’ posts, but can also contribute by reposting content created by others).}, keywords = {}, pubstate = {published}, tppubtype = {inproceedings} } Extant research has established that audience collaboration is shaped by what is presented and to whom. We investigate the effect of online self-presentation on audience collaboration and the factors that influence this effect, and demonstrate that how information is presented also matters. Relying on a qualitative analysis of 5,732 social media posts of organizational members of a mid-size publishing house, 64 formal and informal in-depth interviews, paired with 350 hours of participant observations, our study offers a framework of self-presentation strategies that takes into account how self-presentation is constructed (i.e., merging or separating social roles vs. authoring or copying posting tactic). We find that each of these strategies offers a different ‘product’ for the audience that responds in kind in line with the norm of reciprocity. We show that merging social roles may not only produce social benefits, but that it can be beneficial in terms of knowledge, work efficiency, affinity, and self-actualization. We introduce the distinction between authoring and copying posting tactic that takes into account the fact that people can self-present in social media without the need to create authentic content (i.e., people may create ‘original’ posts, but can also contribute by reposting content created by others). |
Patrick Loux; Mathilde Aubry; Sébastien Tran; Emmanuel Baudoin Multi-sided platforms in B2B contexts: The role of affiliation costs and interdependencies in adoption decisions Journal Article Forthcoming In: Industrial Marketing Management, Forthcoming. @article{Loux2019, title = {Multi-sided platforms in B2B contexts: The role of affiliation costs and interdependencies in adoption decisions}, author = {Patrick Loux and Mathilde Aubry and Sébastien Tran and Emmanuel Baudoin}, editor = {Elsevier}, url = {https://www.sciencedirect.com/science/article/pii/S0019850119300823?via%3Dihub}, doi = {10.1016/j.indmarman.2019.07.001}, year = {2019}, date = {2019-07-18}, journal = {Industrial Marketing Management}, abstract = {Multi-sided platforms, enabling interactions between different user sides, hold an important place in the con- temporary economy. Current literature, focusing on established and successful platforms, has neglected to study B2B multi-sided platform adoption mechanisms. In this article, we analyze these mechanisms by investigating the case of dematerialization platforms for B2B transactions between the multiple actors involved in public works contracts. Various qualitative materials, including 28 semi-structured interviews, were gathered over a thirty-month period. Adopting a business user perspective, this study contributes to the literature on multi-sided platforms in various ways. We show that platform adoption, in project-based B2B contexts, is mainly constrained by a high level of affiliation costs and the existence of tight-interdependencies between users' activities at project level. Thus, a consecutive adoption path would result in negative cross-group network externalities and un- dermine the platform's attractiveness. Conversely, a concurrent adoption path would activate positive network externalities and encourage platform adoption decisions.}, keywords = {}, pubstate = {forthcoming}, tppubtype = {article} } Multi-sided platforms, enabling interactions between different user sides, hold an important place in the con- temporary economy. Current literature, focusing on established and successful platforms, has neglected to study B2B multi-sided platform adoption mechanisms. In this article, we analyze these mechanisms by investigating the case of dematerialization platforms for B2B transactions between the multiple actors involved in public works contracts. Various qualitative materials, including 28 semi-structured interviews, were gathered over a thirty-month period. Adopting a business user perspective, this study contributes to the literature on multi-sided platforms in various ways. We show that platform adoption, in project-based B2B contexts, is mainly constrained by a high level of affiliation costs and the existence of tight-interdependencies between users' activities at project level. Thus, a consecutive adoption path would result in negative cross-group network externalities and un- dermine the platform's attractiveness. Conversely, a concurrent adoption path would activate positive network externalities and encourage platform adoption decisions. |
Fernanda Arreola 500 Ans de Léonardo De Vinci Online PULV 2019. @online{Arreola2019b, title = {500 Ans de Léonardo De Vinci}, author = {Fernanda Arreola}, url = {https://www.emlv.fr/apprendre-de-leonard-de-vinci-echec-force/}, year = {2019}, date = {2019-07-04}, organization = {PULV}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Elena Chatzopoulou; Matthew Gorton; Sharon Kuznesof Understanding Authentication Processes and the Role of Conventions: a consideration of Greek ethnic restaurants Journal Article In: Annals of tourism research, 77 , pp. 128-140, 2019. @article{Chatzopoulou2019b, title = {Understanding Authentication Processes and the Role of Conventions: a consideration of Greek ethnic restaurants}, author = {Elena Chatzopoulou and Matthew Gorton and Sharon Kuznesof }, doi = {10.1016/j.annals.2019.06.004}, year = {2019}, date = {2019-07-01}, journal = {Annals of tourism research}, volume = {77}, pages = {128-140}, abstract = {Drawing on convention and social identity theories, this paper explores how actors utilize conventions, linked to particular orders of worth, and identities to claim legitimacy and defend their judgements in processes of hot authentication. It does this through a qualitative study of Greek ethnic restaurants, considering both in-group (Greek restaurant owners and diaspora diners) and out-group (tourist and non-Greek) perspectives. We identify three orders of worth (market, domestic and inspirational) which embody contrasting notions of authenticity (pragmatic iconicity, ancestral indexicality and innovative iconicity, respectively). Each order of worth incorporates notions of quality as well as legitimate actors in authentication processes. While hot authentication is a diffuse process, some actors nonetheless possess privileged positions in particular orders of worth. Privileged actors in authentication processes often justify their position with recourse to a disavowal of commercial interests but this can be a shrewd strategy for defending and exploiting the value of cultural assets. https://doi.org/10.1016/j.annals.2019.06.004}, keywords = {}, pubstate = {published}, tppubtype = {article} } Drawing on convention and social identity theories, this paper explores how actors utilize conventions, linked to particular orders of worth, and identities to claim legitimacy and defend their judgements in processes of hot authentication. It does this through a qualitative study of Greek ethnic restaurants, considering both in-group (Greek restaurant owners and diaspora diners) and out-group (tourist and non-Greek) perspectives. We identify three orders of worth (market, domestic and inspirational) which embody contrasting notions of authenticity (pragmatic iconicity, ancestral indexicality and innovative iconicity, respectively). Each order of worth incorporates notions of quality as well as legitimate actors in authentication processes. While hot authentication is a diffuse process, some actors nonetheless possess privileged positions in particular orders of worth. Privileged actors in authentication processes often justify their position with recourse to a disavowal of commercial interests but this can be a shrewd strategy for defending and exploiting the value of cultural assets. https://doi.org/10.1016/j.annals.2019.06.004 |
Adrien Jean-Guy PASSANT “The early emergence of European commercial education in the nineteenth century: Insights from higher engineering schools” Journal Article In: Business History, 66 (6), pp. 1051-1082, 2019, ISSN: 0007-6791. @article{PASSANT2019a, title = {“The early emergence of European commercial education in the nineteenth century: Insights from higher engineering schools”}, author = {Adrien Jean-Guy PASSANT}, editor = {Routledge Taylor & Francis Group}, url = {https://doi.org/10.1080/00076791.2018.1448063}, doi = {10.1080/00076791.2018.1448063}, issn = {0007-6791}, year = {2019}, date = {2019-06-29}, journal = {Business History}, volume = {66}, number = {6}, pages = {1051-1082}, abstract = {The setting of European commercial education has traditionally been addressed with reference to higher schools of commerce and faculties of business. This has not taken into account empirical evidence showing that, historically, higher engineering schools also offered a mixed education in mercantile and technical subjects to students who wanted to devote themselves to business. However, this type of schooling has received little attention. This article investigates how commercial departments from higher engineering schools constituted an initial, yet ephemeral, public attempt to build an engineering model of commercial education that closely combined mercantile and technical instruction well before the twentieth century.}, keywords = {}, pubstate = {published}, tppubtype = {article} } The setting of European commercial education has traditionally been addressed with reference to higher schools of commerce and faculties of business. This has not taken into account empirical evidence showing that, historically, higher engineering schools also offered a mixed education in mercantile and technical subjects to students who wanted to devote themselves to business. However, this type of schooling has received little attention. This article investigates how commercial departments from higher engineering schools constituted an initial, yet ephemeral, public attempt to build an engineering model of commercial education that closely combined mercantile and technical instruction well before the twentieth century. |
Fernanda Arreola; Véronique Favre Bonté; Sébastien Tran Corporate Accelerators: An RBV perspective to understand how to access Strategic Factor Markets Inproceedings In: de l’entrepreneuriat et de l’innovation, Académie (Ed.): 11ème congrès de l’Académie de l’entrepreneuriat et de l’innovation, Montpellier, 2019. @inproceedings{Arreola2019g, title = {Corporate Accelerators: An RBV perspective to understand how to access Strategic Factor Markets}, author = {Fernanda Arreola and Véronique Favre Bonté and Sébastien Tran}, editor = {Académie de l’entrepreneuriat et de l’innovation}, year = {2019}, date = {2019-06-03}, booktitle = {11ème congrès de l’Académie de l’entrepreneuriat et de l’innovation, Montpellier}, abstract = {Corporate accelerators are often seen as a way to capture innovation from startups. In this paper we present a novel understanding of the utility and functioning of corporate accelerators as means to access competitive resources held by startups. Our research explores how corporations can access, through accelerators, to the Strategic Factor Markets where startups compete. We explain these interactions by showing the utility of accelerators and their role as “leaser” of these resources. Through the review of six in-depth case studies of corporate accelerators we provide insights into the type of strategic resources, other than innovation that can be found by corporations via accelerators. We also explain the reasons that lead the corporations to be driven to use accelerators as viable modes of appropriation of such resources. }, keywords = {}, pubstate = {published}, tppubtype = {inproceedings} } Corporate accelerators are often seen as a way to capture innovation from startups. In this paper we present a novel understanding of the utility and functioning of corporate accelerators as means to access competitive resources held by startups. Our research explores how corporations can access, through accelerators, to the Strategic Factor Markets where startups compete. We explain these interactions by showing the utility of accelerators and their role as “leaser” of these resources. Through the review of six in-depth case studies of corporate accelerators we provide insights into the type of strategic resources, other than innovation that can be found by corporations via accelerators. We also explain the reasons that lead the corporations to be driven to use accelerators as viable modes of appropriation of such resources. |
Arreola, Fernanda, Ottman, Jean-Yves Pourquoi nous détestons notre travail (ou pas) Online 2019. @online{Arreola2019c, title = {Pourquoi nous détestons notre travail (ou pas)}, author = {Arreola, Fernanda, Ottman, Jean-Yves}, url = {https://theconversation.com/pourquoi-nous-detestons-notre-travail-ou-pas-111014}, year = {2019}, date = {2019-06-02}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Fernanda Arreola; Albin Wagener Mèmes et GIFS, moins futiles qu’on ne le pense Online The Conversation 2019. @online{Arreola2019f, title = {Mèmes et GIFS, moins futiles qu’on ne le pense}, author = {Fernanda Arreola and Albin Wagener}, url = {https://theconversation.com/memes-et-gifs-moins-futiles-quon-ne-le-pense-109916}, year = {2019}, date = {2019-06-02}, organization = {The Conversation}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Dan Prud'homme; Max von Zedtwitz; Fernanda Arreola Strategic Responses to NeoPopulism Online The European Business Review 2019. @online{Prud'homme2019, title = {Strategic Responses to NeoPopulism}, author = {Dan Prud'homme and Max von Zedtwitz and Fernanda Arreola}, url = {https://www.europeanbusinessreview.com/strategic-responses-to-neo-populism/}, year = {2019}, date = {2019-05-20}, organization = {The European Business Review}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Béatrice Durand-Mégret; Régine Vanheems Adolescents connectés : comment réinventent-ils les relations au sein de la famille et la conversation avec les marques ? Journal Article In: Recherche en Sciences de Gestion Management, 130 , pp. 85-106, 2019. @article{Durand-Mégret2019, title = {Adolescents connectés : comment réinventent-ils les relations au sein de la famille et la conversation avec les marques ?}, author = {Béatrice Durand-Mégret and Régine Vanheems}, editor = {Recherche en Sciences de Gestion Management}, year = {2019}, date = {2019-05-15}, journal = {Recherche en Sciences de Gestion Management}, volume = {130}, pages = {85-106}, keywords = {}, pubstate = {published}, tppubtype = {article} } |
Béatrice Durand-Mégret; Régine Vanheems Les motivations des adolescents à intervenir dans les décisions d’achats de la famille. Regard au travers de la valeur de consommation et de la motivation à agir Conference 2019. @conference{Durand-Mégret2019b, title = {Les motivations des adolescents à intervenir dans les décisions d’achats de la famille. Regard au travers de la valeur de consommation et de la motivation à agir}, author = {Béatrice Durand-Mégret and Régine Vanheems}, editor = {35ème congrès international de l’Association Française du Marketing, Le Havre}, year = {2019}, date = {2019-05-15}, keywords = {}, pubstate = {published}, tppubtype = {conference} } |
Nivet Bastien L'europe puissance, mythes et réalités Book 2019. @book{Bastien2019, title = {L'europe puissance, mythes et réalités}, author = {Nivet Bastien}, editor = {Presses Universitaires de Bordeaux}, url = {http://www.pub-editions.fr/index.php/l-europe-puissance-mythes-et-realites-une-etude-critique-du-concept-d-europe-puissance-4864.html }, year = {2019}, date = {2019-05-10}, keywords = {}, pubstate = {published}, tppubtype = {book} } |
Bastien Nivet; Benjamin Taupin Performativité dans les organisations publiques: le cas de l'explicitation du Service européen pour l'action extérieure Journal Article In: Management International, vol.23 (3), pp. 118-130, 2019. @article{TaupinNivett2019, title = {Performativité dans les organisations publiques: le cas de l'explicitation du Service européen pour l'action extérieure}, author = {Bastien Nivet and Benjamin Taupin}, year = {2019}, date = {2019-05-10}, journal = {Management International}, volume = {vol.23}, number = {3}, pages = {118-130}, keywords = {}, pubstate = {published}, tppubtype = {article} } |
Sébastien Tran Pourquoi les plateformes multifaces triomphent sur le marché ? Online France, HBR (Ed.): HBR France 2019. @online{Tran2019, title = {Pourquoi les plateformes multifaces triomphent sur le marché ?}, author = {Sébastien Tran}, editor = {HBR France}, url = {https://www.hbrfrance.fr/chroniques-experts/2019/05/25790-pourquoi-les-plateformes-multifaces-triomphent-sur-le-marche/}, year = {2019}, date = {2019-05-07}, organization = {HBR France}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Najoua Elommal; R. Manita; D.Chaney Measuring exchange norms and its impact on satisfaction in a B2C context Journal Article In: International Journal of Market Research , 61 (3), pp. 302-319, 2019. @article{Elommal2019, title = {Measuring exchange norms and its impact on satisfaction in a B2C context}, author = {Najoua Elommal and R. Manita and D.Chaney }, year = {2019}, date = {2019-05-06}, journal = {International Journal of Market Research }, volume = {61}, number = {3}, pages = {302-319}, keywords = {}, pubstate = {published}, tppubtype = {article} } |
Arreola, Fernanda, Brouaye, Pascal Artist, engineer, wedding planner: 500 years of Leonardo da Vinci Online The Conversation 2019. @online{Arreola2019d, title = {Artist, engineer, wedding planner: 500 years of Leonardo da Vinci}, author = {Arreola, Fernanda, Brouaye, Pascal}, url = {https://theconversation.com/artist-engineer-wedding-planner-500-years-of-leonardo-da-vinci-116493}, year = {2019}, date = {2019-05-06}, organization = {The Conversation}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Nicholas Paparoidamis; Costas Katsikeas; Ruben Chumpitaz The Role of Supplier Performance in Building Trust and Loyalty: A Cross-Country Examination Journal Article In: Industrial Marketing Management, 78 , pp. 183-197, 2019. @article{paparoidamis_864, title = {The Role of Supplier Performance in Building Trust and Loyalty: A Cross-Country Examination}, author = { Nicholas Paparoidamis and Costas Katsikeas and Ruben Chumpitaz}, doi = {10.1016/j.indmarman.2017.02.005}, year = {2019}, date = {2019-04-01}, journal = {Industrial Marketing Management}, volume = {78}, pages = {183-197}, abstract = {Building trust in buyer–seller relationships is a focal issue in relationship marketing. However, there are mixed results concerning the performance outcomes of trust. Also, no attention has been given to linking supplier performance aspects to the development of trusting relationships. In this study we propose a conceptual model of supplier performance drivers and customer loyalty consequences of trust in supplier–organizational customer relationships. We test the model relationships using data from three different countries, namely, France, Hungary, and the U.K., in an effort to assess the extent to which the development and outcomes of trust are consistent across different countries. The results suggest that supplier performance in product quality and sales service quality is conducive to trust building across all three countries. Supplier performance in technical repair service support enhances trust in the market contexts of France and Hungary, but has no significant effect in the case of the U.K. Nonetheless, supplier performance in complaint handling has a positive effect on trust in the U.K. and French contexts, but no link is established in the context of Hungary. Further, the results show that trust enhances customer loyalty across all countries. Moreover, we find that firm size negatively moderates the trust–loyalty relationship in all the countries, with this link being not significant among larger firms in France and Hungary. The results have important theoretical and practical implications for international relationship marketing.}, keywords = {}, pubstate = {published}, tppubtype = {article} } Building trust in buyer–seller relationships is a focal issue in relationship marketing. However, there are mixed results concerning the performance outcomes of trust. Also, no attention has been given to linking supplier performance aspects to the development of trusting relationships. In this study we propose a conceptual model of supplier performance drivers and customer loyalty consequences of trust in supplier–organizational customer relationships. We test the model relationships using data from three different countries, namely, France, Hungary, and the U.K., in an effort to assess the extent to which the development and outcomes of trust are consistent across different countries. The results suggest that supplier performance in product quality and sales service quality is conducive to trust building across all three countries. Supplier performance in technical repair service support enhances trust in the market contexts of France and Hungary, but has no significant effect in the case of the U.K. Nonetheless, supplier performance in complaint handling has a positive effect on trust in the U.K. and French contexts, but no link is established in the context of Hungary. Further, the results show that trust enhances customer loyalty across all countries. Moreover, we find that firm size negatively moderates the trust–loyalty relationship in all the countries, with this link being not significant among larger firms in France and Hungary. The results have important theoretical and practical implications for international relationship marketing. |
Shawn Pope; Alwyn Lim In: Organization Studies, 2019. @article{Alwyn2019, title = {The Governance Divide in Global Corporate Responsibility: Structuration and Regime Complexity in Reporting and Certification Frameworks, 1998-2017}, author = {Shawn Pope and Alwyn Lim}, doi = {https://doi.org/10.1177/0170840619830131}, year = {2019}, date = {2019-03-14}, journal = {Organization Studies}, abstract = {In recent decades, as worldwide attention to corporate responsibility increased, the global corporate responsibility (GCR) movement did not converge on a singular governance model nor hybridize into myriad country-specific models. The movement, rather, bifurcated into onerous certification frameworks and more lax reporting frameworks. We examine this ‘governance divide’ in the GCR movement by investigating the cross-national diffusion of seven core GCR frameworks. We adopt a glocalization perspective that conceptualizes a vertical nesting of local and global contexts. Our cross-national quantitative analyses suggest that, while linkages to global culture have encouraged business participation in all GCR frameworks, power dependencies related to international trade and domestic factors related to effectiveness of local governance institutions have contributed to divergent diffusion patterns across reporting and certification frameworks. We discuss these findings in relation to several organizational perspectives and note their implications for further research on corporate responsibility.}, keywords = {}, pubstate = {published}, tppubtype = {article} } In recent decades, as worldwide attention to corporate responsibility increased, the global corporate responsibility (GCR) movement did not converge on a singular governance model nor hybridize into myriad country-specific models. The movement, rather, bifurcated into onerous certification frameworks and more lax reporting frameworks. We examine this ‘governance divide’ in the GCR movement by investigating the cross-national diffusion of seven core GCR frameworks. We adopt a glocalization perspective that conceptualizes a vertical nesting of local and global contexts. Our cross-national quantitative analyses suggest that, while linkages to global culture have encouraged business participation in all GCR frameworks, power dependencies related to international trade and domestic factors related to effectiveness of local governance institutions have contributed to divergent diffusion patterns across reporting and certification frameworks. We discuss these findings in relation to several organizational perspectives and note their implications for further research on corporate responsibility. |
Najoua Elommal; R. Manita; M.Dalmas Carrières : les clés pour réussir à accéder au top management dans les cabinets de conseil Online 2019. @online{M.Dalmas2019, title = {Carrières : les clés pour réussir à accéder au top management dans les cabinets de conseil}, author = {Najoua Elommal and R. Manita and M.Dalmas }, url = {http://theconversation.com/carrieres-les-cles-pour-reussir-a-acceder-au-top-management-dans-les-cabinets-de-conseil-112073}, year = {2019}, date = {2019-03-11}, keywords = {}, pubstate = {published}, tppubtype = {online} } |
Miruna Radu; Christophe Loué; Renaud Redien-Collot Contextualizing entrepreneurial legitimacy: The interplay of internal and external social representations Journal Article In: Journal of Enterprising Culture, 27 (1), pp. 1-33, 2019, ISBN: 0218-4958. @article{Radu2019, title = {Contextualizing entrepreneurial legitimacy: The interplay of internal and external social representations}, author = {Miruna Radu and Christophe Loué and Renaud Redien-Collot}, doi = {10.1142/S0218495819500018}, isbn = {0218-4958}, year = {2019}, date = {2019-03-09}, journal = {Journal of Enterprising Culture}, volume = {27}, number = {1}, pages = {1-33}, abstract = {Entrepreneurial legitimacy has been described as a trigger of entrepreneurial career choice and motivation, meaning that the propensity of an individual to engage in an entrepreneurial career increases with the social legitimacy of the career. However, more than a predictor of entrepreneurial success, entrepreneurial legitimacy is a complex social construct that determines the diffusion of entrepreneurial culture in different countries. This article aims to contribute to contextualizing entrepreneurial legitimacy by acknowledging its social genesis and dynamics, and by showing the variety of social interactions that it encompasses. The article examines the discursive strategies that entrepreneurs use to gain legitimacy among their audiences, and studies the representations and expectations attached to the figure of the entrepreneur by current and aspiring students in a Master’s program in Entrepreneurship. We gather the views of three social groups that actively engage in the social construction of entrepreneurial legitimacy in order to identify their convergent and divergent social representations of what it means to “be an entrepreneur.” Based on a questionnaire survey of 529 French participants and on 30 qualitative interviews, we present and compare the social representations of French entrepreneurs and entrepreneurship held by SME entrepreneurs and current and potential students in a Master’s in entrepreneurship program. We found that entrepreneurial legitimacy is a collective outcome of various social representations circulating in the public space that affects entrepreneurs’ ability to develop their businesses and their identities, along with their willingness and capacity to promote the entrepreneurial spirit in society. }, keywords = {}, pubstate = {published}, tppubtype = {article} } Entrepreneurial legitimacy has been described as a trigger of entrepreneurial career choice and motivation, meaning that the propensity of an individual to engage in an entrepreneurial career increases with the social legitimacy of the career. However, more than a predictor of entrepreneurial success, entrepreneurial legitimacy is a complex social construct that determines the diffusion of entrepreneurial culture in different countries. This article aims to contribute to contextualizing entrepreneurial legitimacy by acknowledging its social genesis and dynamics, and by showing the variety of social interactions that it encompasses. The article examines the discursive strategies that entrepreneurs use to gain legitimacy among their audiences, and studies the representations and expectations attached to the figure of the entrepreneur by current and aspiring students in a Master’s program in Entrepreneurship. We gather the views of three social groups that actively engage in the social construction of entrepreneurial legitimacy in order to identify their convergent and divergent social representations of what it means to “be an entrepreneur.” Based on a questionnaire survey of 529 French participants and on 30 qualitative interviews, we present and compare the social representations of French entrepreneurs and entrepreneurship held by SME entrepreneurs and current and potential students in a Master’s in entrepreneurship program. We found that entrepreneurial legitimacy is a collective outcome of various social representations circulating in the public space that affects entrepreneurs’ ability to develop their businesses and their identities, along with their willingness and capacity to promote the entrepreneurial spirit in society. |
Miruna Radu; Christophe Loué; Renaud Redien-Collot Contextualizing Entrepreneurial Legitimacy: The Interplay of Internal and External Social Representations Journal Article In: Journal of Enterprising Culture, 27 (1), pp. 1-33, 2019, ISBN: 0218-4958. @article{Radu2019b, title = {Contextualizing Entrepreneurial Legitimacy: The Interplay of Internal and External Social Representations}, author = {Miruna Radu and Christophe Loué and Renaud Redien-Collot}, doi = {10.1142/S0218495819500018}, isbn = {0218-4958}, year = {2019}, date = {2019-03-03}, journal = {Journal of Enterprising Culture}, volume = {27}, number = {1}, pages = {1-33}, abstract = {Entrepreneurial legitimacy has been described as a trigger of entrepreneurial career choice and motivation, meaning that the propensity of an individual to engage in an entrepreneurial career increases with the social legitimacy of the career. However, more than a predictor of entrepreneurial success, entrepreneurial legitimacy is a complex social construct that determines the diffusion of entrepreneurial culture in different countries. This article aims to contribute to contextualizing entrepreneurial legitimacy by acknowledging its social genesis and dynamics, and by showing the variety of social interactions that it encompasses. The article examines the discursive strategies that entrepreneurs use to gain legitimacy among their audiences, and studies the representations and expectations attached to the figure of the entrepreneur by current and aspiring students in a Master’s program in Entrepreneurship. We gather the views of three social groups that actively engage in the social construction of entrepreneurial legitimacy in order to identify their convergent and divergent social representations of what it means to “be an entrepreneur.” Based on a questionnaire survey of 529 French participants and on 30 qualitative interviews, we present and compare the social representations of French entrepreneurs and entrepreneurship held by SME entrepreneurs and current and potential students in a Master’s in entrepreneurship program. We found that entrepreneurial legitimacy is a collective outcome of various social representations circulating in the public space that affects entrepreneurs’ ability to develop their businesses and their identities, along with their willingness and capacity to promote the entrepreneurial spirit in society.}, keywords = {}, pubstate = {published}, tppubtype = {article} } Entrepreneurial legitimacy has been described as a trigger of entrepreneurial career choice and motivation, meaning that the propensity of an individual to engage in an entrepreneurial career increases with the social legitimacy of the career. However, more than a predictor of entrepreneurial success, entrepreneurial legitimacy is a complex social construct that determines the diffusion of entrepreneurial culture in different countries. This article aims to contribute to contextualizing entrepreneurial legitimacy by acknowledging its social genesis and dynamics, and by showing the variety of social interactions that it encompasses. The article examines the discursive strategies that entrepreneurs use to gain legitimacy among their audiences, and studies the representations and expectations attached to the figure of the entrepreneur by current and aspiring students in a Master’s program in Entrepreneurship. We gather the views of three social groups that actively engage in the social construction of entrepreneurial legitimacy in order to identify their convergent and divergent social representations of what it means to “be an entrepreneur.” Based on a questionnaire survey of 529 French participants and on 30 qualitative interviews, we present and compare the social representations of French entrepreneurs and entrepreneurship held by SME entrepreneurs and current and potential students in a Master’s in entrepreneurship program. We found that entrepreneurial legitimacy is a collective outcome of various social representations circulating in the public space that affects entrepreneurs’ ability to develop their businesses and their identities, along with their willingness and capacity to promote the entrepreneurial spirit in society. |
Miruna Radu; Christophe Loué; Renaud Redien-Collot Contextualizing Entrepreneurial Legitimacy: The Interplay of Internal and External Social Representations Journal Article In: Journal of Enterprising Culture, 27 (1), pp. 1-33, 2019, ISBN: 0218-4958. @article{Radu2019c, title = {Contextualizing Entrepreneurial Legitimacy: The Interplay of Internal and External Social Representations}, author = {Miruna Radu and Christophe Loué and Renaud Redien-Collot}, doi = {10.1142/S0218495819500018}, isbn = {0218-4958}, year = {2019}, date = {2019-03-03}, journal = {Journal of Enterprising Culture}, volume = {27}, number = {1}, pages = {1-33}, abstract = {Entrepreneurial legitimacy has been described as a trigger of entrepreneurial career choice and motivation, meaning that the propensity of an individual to engage in an entrepreneurial career increases with the social legitimacy of the career. However, more than a predictor of entrepreneurial success, entrepreneurial legitimacy is a complex social construct that determines the diffusion of entrepreneurial culture in different countries. This article aims to contribute to contextualizing entrepreneurial legitimacy by acknowledging its social genesis and dynamics, and by showing the variety of social interactions that it encompasses. The article examines the discursive strategies that entrepreneurs use to gain legitimacy among their audiences, and studies the representations and expectations attached to the figure of the entrepreneur by current and aspiring students in a Master’s program in Entrepreneurship. We gather the views of three social groups that actively engage in the social construction of entrepreneurial legitimacy in order to identify their convergent and divergent social representations of what it means to “be an entrepreneur.” Based on a questionnaire survey of 529 French participants and on 30 qualitative interviews, we present and compare the social representations of French entrepreneurs and entrepreneurship held by SME entrepreneurs and current and potential students in a Master’s in entrepreneurship program. We found that entrepreneurial legitimacy is a collective outcome of various social representations circulating in the public space that affects entrepreneurs’ ability to develop their businesses and their identities, along with their willingness and capacity to promote the entrepreneurial spirit in society.}, keywords = {}, pubstate = {published}, tppubtype = {article} } Entrepreneurial legitimacy has been described as a trigger of entrepreneurial career choice and motivation, meaning that the propensity of an individual to engage in an entrepreneurial career increases with the social legitimacy of the career. However, more than a predictor of entrepreneurial success, entrepreneurial legitimacy is a complex social construct that determines the diffusion of entrepreneurial culture in different countries. This article aims to contribute to contextualizing entrepreneurial legitimacy by acknowledging its social genesis and dynamics, and by showing the variety of social interactions that it encompasses. The article examines the discursive strategies that entrepreneurs use to gain legitimacy among their audiences, and studies the representations and expectations attached to the figure of the entrepreneur by current and aspiring students in a Master’s program in Entrepreneurship. We gather the views of three social groups that actively engage in the social construction of entrepreneurial legitimacy in order to identify their convergent and divergent social representations of what it means to “be an entrepreneur.” Based on a questionnaire survey of 529 French participants and on 30 qualitative interviews, we present and compare the social representations of French entrepreneurs and entrepreneurship held by SME entrepreneurs and current and potential students in a Master’s in entrepreneurship program. We found that entrepreneurial legitimacy is a collective outcome of various social representations circulating in the public space that affects entrepreneurs’ ability to develop their businesses and their identities, along with their willingness and capacity to promote the entrepreneurial spirit in society. |
Renaud Redien-Collot Addressing the feasibility, suitability, and sustainability of the blockchain Book Chapter In: in the of Mezghani, Business Transformations Era Digitalization Karim; Aloulou, Wassim (Ed.): pp. 18-27, IGI Global Publishing, 2019. @inbook{Redien-Collot2019, title = {Addressing the feasibility, suitability, and sustainability of the blockchain}, author = {Renaud Redien-Collot}, editor = { Business Transformations in the Era of Digitalization Karim Mezghani and Wassim Aloulou}, doi = {10.4018/978-1-5225-7262-6}, year = {2019}, date = {2019-03-02}, pages = {18-27}, publisher = {IGI Global Publishing}, abstract = {This chapter applies stakeholder theory in order to evaluate whether blockchain community is demonstrating a communicational maturity in order to achieve its technical, social, and political agenda. The consistence of the mission of an organization or a community is clearly reflected in the eyes of its stakeholders. Therefore, the study adopts a qualitative lens in conducting 11 semi-structured interviews with experts that are prominent international stakeholders of the blockchain in order to gain a deeper understanding of their internalized perception about this technology and its social network. According to the results, the blockchain community members are ready to address the feasibility of their technology and its implications. They also address some aspects of the social suitability of their network. However, they do not fix clear conditions of communication and coordination to discuss the sustainability of the whole organization. }, keywords = {}, pubstate = {published}, tppubtype = {inbook} } This chapter applies stakeholder theory in order to evaluate whether blockchain community is demonstrating a communicational maturity in order to achieve its technical, social, and political agenda. The consistence of the mission of an organization or a community is clearly reflected in the eyes of its stakeholders. Therefore, the study adopts a qualitative lens in conducting 11 semi-structured interviews with experts that are prominent international stakeholders of the blockchain in order to gain a deeper understanding of their internalized perception about this technology and its social network. According to the results, the blockchain community members are ready to address the feasibility of their technology and its implications. They also address some aspects of the social suitability of their network. However, they do not fix clear conditions of communication and coordination to discuss the sustainability of the whole organization. |
Nicholas Paparoidamis; Tran Huong; Costas Leonidou Building customer loyalty in intercultural service encounters: the role of service employees’ cultural intelligence Journal Article In: Journal of International Marketing, 27 (2), pp. 56-75, 2019. @article{paparoidamis_871, title = {Building customer loyalty in intercultural service encounters: the role of service employees’ cultural intelligence}, author = { Nicholas Paparoidamis and Tran Huong and Costas Leonidou}, doi = {/10.1177/1069031X19837950}, year = {2019}, date = {2019-01-01}, journal = {Journal of International Marketing}, volume = {27}, number = {2}, pages = {56-75}, abstract = {Intercultural service encounters, in which customers and service employees from different cultures interact, are becoming more common in the market. Despite the importance of such encounters for international marketers, limited research attention has been directed to this area. Drawing on social exchange theory, this study examines how frontline employees’ cultural intelligence (CQ) influences customer loyalty outcomes of service quality perceptions. Specifically, the authors propose that the three components of CQ—cognitive, emotional/motivational, and physical—have differential moderating effects on the perceived service quality (PSQ)–customer loyalty link and that these effects vary across two national markets. Data collected with a multirespondent (i.e., frontline service employees and customers) cross-cultural research design indicate that cognitive CQ negatively mitigates the impact of PSQ on customer loyalty in an emerging-market context while emotional/motivational CQ has a positive moderating effect in a mature-market setting. When service employees have high physical CQ, the positive role of PSQ in creating and maintaining customer loyalty is strengthened in both markets. The authors discuss these implications for theory and practice.}, keywords = {}, pubstate = {published}, tppubtype = {article} } Intercultural service encounters, in which customers and service employees from different cultures interact, are becoming more common in the market. Despite the importance of such encounters for international marketers, limited research attention has been directed to this area. Drawing on social exchange theory, this study examines how frontline employees’ cultural intelligence (CQ) influences customer loyalty outcomes of service quality perceptions. Specifically, the authors propose that the three components of CQ—cognitive, emotional/motivational, and physical—have differential moderating effects on the perceived service quality (PSQ)–customer loyalty link and that these effects vary across two national markets. Data collected with a multirespondent (i.e., frontline service employees and customers) cross-cultural research design indicate that cognitive CQ negatively mitigates the impact of PSQ on customer loyalty in an emerging-market context while emotional/motivational CQ has a positive moderating effect in a mature-market setting. When service employees have high physical CQ, the positive role of PSQ in creating and maintaining customer loyalty is strengthened in both markets. The authors discuss these implications for theory and practice. |
Najoua Elommal AND R.MANITA AND R.DANG AND H.L’HOUANTI AND C. Saintives Board gender diversity and firm performance: The mediating role of innovation on the French stock market Journal Article Forthcoming In: International Journal of Entrepreneurship and Small Business, Forthcoming. @article{Saintives2019, title = { Board gender diversity and firm performance: The mediating role of innovation on the French stock market }, author = {Najoua Elommal AND R.MANITA AND R.DANG AND H.L’HOUANTI AND C. Saintives}, year = {2019}, date = {2019-01-01}, journal = {International Journal of Entrepreneurship and Small Business}, keywords = {}, pubstate = {forthcoming}, tppubtype = {article} } |
Najoua Elommal AND R. MANITA AND R. DANG AND H. L’HOUANTI Does board gender diversity influence firm performance? Evidence from the French SMEs Journal Article Forthcoming In: International Journal of Entrepreneurship and Small Business, Forthcoming. @article{L’HOUANTI2019, title = {Does board gender diversity influence firm performance? Evidence from the French SMEs }, author = {Najoua Elommal AND R. MANITA AND R. DANG AND H. L’HOUANTI }, year = {2019}, date = {2019-01-01}, journal = {International Journal of Entrepreneurship and Small Business}, keywords = {}, pubstate = {forthcoming}, tppubtype = {article} } |
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